ALAGESWARAN S

Associate Manager

C.R.I Pumps Private limited

Coimbatore

04.2008 - Current

Company Overview: C.R.I Pumps is one of largest & leading pump manufacturing company in India. It has more than 1000 varieties of products. Plays in Domestic & Export markets by spreading its product over 60 countries, C.R.I. offers Pumps, Motors, Valves, IoT Drives & Controllers, Pipes, Wires & Cables, and Solar Pumping Systems, Indian & International Quality certifications like CE, CSA, TSE, NSF, ISI, ISO 9001, ISO 14001 and OHSAS 18001.
Customer Quality (Complaints & Warranty)
Ensuring Out going product quality of all CRI Mfg. units and outsourcing products.
Handling of customer complaints and warranty returns by understanding the problem identifying root causes and taking appropriate corrective actions, creating quality awareness and educating employees.
Review and closing of 8 D / corrective and preventive action reports with customer.
Ensuring sustenance of implemented corrective and preventive actions.
Customer coordination and periodic visit to customers.
To reduce warranty failure defect rate reduction, branches and authorized service centers to be visit all over India, to capture the voice of customer in ways: direct discussion, field reports, complaint logs, customer feedback & specifications.
Overseeing the audit inspection activities (Pumps, Motors, Valves, Pipes, Wires & Cables) System, Process and Product audit All CRI Mfg. units and out sourcing products vendors.
Ensuring adherence to Quality system procedure, work instructions and processes, reviewing and administering the system related to incoming, in process, sample and final inspection.
In process and Supplier quality improvements, Internal Corrective Actions review and follow ups.
Systematic problem solving of in-house quality issue.
Quality Department requirements - Administration of quality functions, monitoring and achieving goals / targets of quality department, deployment of objectives, Pilot gate and product change request approval and Day to coordination with interacting departments.
Sorting our day-to-day quality related issues
C.R.I Pumps is one of largest & leading pump manufacturing company in India. It has more than 1000 varieties of products. Plays in Domestic & Export markets by spreading its product over 60 countries, C.R.I. offers Pumps, Motors, Valves, IoT Drives & Controllers, Pipes, Wires & Cables, and Solar Pumping Systems, Indian & International Quality certifications like CE, CSA, TSE, NSF, ISI, ISO 9001, ISO 14001 and OHSAS 18001.
Coordinator for training and development & project execution along with external Consultants at all CRI Mfg. units 1) Problem solving tools and techniques (7QC tools & New QC tools)
2) SPC
3) Customer complaint and warranty defect rate reduction handling process
4) Kaizen Q culture through forming Quality circles
5) 6S techniques
Process and Product standardization across the CRI MFG units.
To avoid part mix-up, wrong part assembly and part missing introduced prevention type poke yoke in process which prevents pump rework.
Eliminated pump noise in pump by DOE tools like BOB-WOW analysis.
Control plan was designed and implemented, which is my one of the largest achievements.
Released a product endurance test procedure and formats.

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