ALAINA OSTERMAN
Ft. Wayne
Summary
Accomplished hospitality professional with a strong work ethic and expertise in foodservice, honed at Outback Steakhouse. Excelled in delivering exceptional guest experiences through attentive service and effective time management. Skilled in menu memorization and dining room setup, consistently exceeding customer expectations and enhancing team efficiency.
Overview
3
3
years of professional experience
Work History
Curbside Takeout
Outback Steakhouse
01.2024 - Current
- Enthusiastic and customer-focused curbside takeout worker in fast-paced environments. Proven ability to efficiently manage orders, handle payments, and provide exceptional customer service. Skilled in order accuracy, problem-solving, and teamwork, resulting in increased customer satisfaction and repeat business.
Food Runner
Outback Steakhouse
09.2023 - Current
- Conducted market research to identify emerging trends and consumer preferences, providing valuable insights for product development and positioning.
- Oversaw the creation of engaging content for various platforms, collaborating with internal teams and external agencies to ensure brand consistency and relevance.
Head Hostess
Outback Steakhouse
07.2023 - Current
- First point of contact for guests, offering a warm welcome and managing seating arrangements. The roles involved included, but were not limited to, greeting customers, taking reservations, managing the waitlist, and guiding guests to their tables while ensuring a smooth and efficient dining experience.
Education
Bachelor - Hospitality Administration And Management
Ball State University
Muncie, IN05.2029
High School Diploma -
Homestead Highschool
Fort Wayne, IN05.2025
Skills
- Punctuality
- Memorization
- Teamwork
- Flexibility
- Leadership
- Effective Communication
- Critical Thinking
- Friendly, positive attitude
- Customer service
- Problem-solving
LANGUAGES
English: Fluent
Timeline
Curbside Takeout
Outback Steakhouse
01.2024 - Current
Food Runner
Outback Steakhouse
09.2023 - Current
Head Hostess
Outback Steakhouse
07.2023 - Current
Bachelor - Hospitality Administration And Management
Ball State University
High School Diploma -
Homestead Highschool