SOUREN SINHA

• Started working as a junior executive and soon promoted to senior executive at the escalation Desk(Ed), we mostly deal with the most complex cases escalated to us the senior agent, hence seeing the performance directed towards training team

• Worked for the seller support side of Flipkart, worked in 3 different LOBs

• Here mostly we deal with business customers, with adequate professionality we cold call them and suggest the best mode of purchase and resell products according to their business requirements

Fraud Detection & Prevention: Identified and mitigated fraudulent activities in customer accounts by verifying account security measures.
Account Security & Risk Management: Worked in the Account Security Team to prevent unauthorized access, ensuring compliance with security protocols.
Critical Escalation Handling: Managed high-priority customer escalations, resolving disputes and complex service issues effectively.
Inbound Sales & Customer Retention: Assisted in customer acquisition and retention by providing tailored solutions and handling objections efficiently.
Process Optimization & Compliance: Ensured adherence to company policies and regulatory requirements while improving customer experience.