Alamdar Lala

Managing West Region - Gujarat, Maharashtra, Madhya Pradesh, Chhattisgarh & Goa for Clients :- Indian Government Aptitude Examinations & International Examinations (NMAT, CAG, VITEEE, MAHE, ACT, LSAT, GRE, GMAT TOFEL)

• Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Managed time efficiently in order to complete all tasks within deadlines.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Paid attention to detail while completing assignments.
• Developed strong communication and organizational skills through working on group projects.
• Established successful account relationships by building rapport and maintaining consistent communication.
• Managed over 5 States accounts within west region territory.
• Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Developed and monitored sales representative goals and performance to drive territory goals.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend and holiday shifts.
• Skilled at working independently and collaboratively in the team environment.
• Acted as the team leader in group projects, delegating tasks and providing feedback.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Participated in team projects, demonstrating the ability to work collaboratively and effectively.

For IELTS, CD-IELTS, OET & LSAT Examinations Maharashtra, Gujarat, Madhya Pradesh, Chhattisgarh, Assam, Odisha & Goa.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Mentored team members to enhance professional development and accountability in workplace.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Evaluated suppliers to maintain cost controls and improve operations.
• Generated operational reports for management on monthly schedule.
• Educated operations team on best practices, company policies and service excellence standards.
• Developed productive, profitable and achievement-oriented working environments for employees.
• Evaluated inspection reports and service tickets and prepared repair invoices.

DELL Computer Technician - XPS

• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Recommended new and replacement hardware and software purchases.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Implemented internal quality standards to secure electronic records integrity.
• Developed working relationships with internal and external customers while assisting with account management duties

BSE NSE Trading

• Assessed hourly market conditions to look for hedge and arbitrage opportunities.
• Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions.
• Maintained relationships with clients long term.
• Maintained regular contact with clients to inform about transactions and performance.
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.