Al Ameen Masood
RCM Leader
Trivandrum
Summary
Dynamic leader with a proven track record at Guidehouse, adept in operations management and fostering team growth. Excelled in enhancing productivity through effective task delegation and performance evaluations. Skilled in project management and compliance, significantly contributed to business improvement, mentoring teams to exceed business goals with a focus on cost reduction and operational excellence.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Guidehouse
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and business expectations.
- Developed strong working relationships with staff, fostering positive work environment.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Handled 123 members team which includes 6 Team Leads, 6 QAs, 1 MIS support staff.
Team Leader
Guidehouse
07.2021 - 05.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance - SUM Program.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Handled 52 members team during transition - pilot project.
Sr. Insurance Specialist
Allianz
07.2018 - 01.2021
- Developed comprehensive training materials, improving team performance and increasing overall productivity.
- Established strong relationships with key stakeholders, including brokers, agents, and adjusters, to facilitate smooth business operations.
- Increased departmental efficiency by identifying areas for improvement within existing operational processes.
- Implemented cost-saving measures within the department without compromising service quality or efficiency levels.
- Reviewed policy applications for accuracy and completeness, ensuring compliance with regulatory requirements.
- Mentored junior staff members, fostering a positive work environment that promoted professional growth.
- Collaborated with various departments to implement new insurance products and services successfully.
- Generated quotes and proposals for clients to match individual needs.
Quality Assurance Analyst
IKS Health
11.2016 - 03.2018
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Fixed identified issues to improve workflows.
Sr. Associate AR
Navigant
12.2014 - 10.2016
Senior AR Caller
Omega Healthcare
12.2012 - 11.2014
Education
Bachelor of Arts - English Literature
Annamalai University
04.2001 -
Skills
Operations Management
Employee Performance Evaluations
Cost Reduction
Task Delegation
Recruiting and interviewing
Workload Management
Compliance understanding
Project Management
Timeline
Assistant Manager
Guidehouse
05.2023 - Current
Team Leader
Guidehouse
07.2021 - 05.2023
Sr. Insurance Specialist
Allianz
07.2018 - 01.2021
Quality Assurance Analyst
IKS Health
11.2016 - 03.2018
Sr. Associate AR
Navigant
12.2014 - 10.2016
Senior AR Caller
Omega Healthcare
12.2012 - 11.2014
Bachelor of Arts - English Literature
Annamalai University
04.2001 -
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