Alamelu M
Chennai
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Insurance Customer Service Representative
Kgj Hospital
05.2024 - 01.2025
- Assisted customers with completing insurance documents to avoid missed information.
- Assessed customer needs and recommended suitable insurance policies.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Responded to customer requests for products, services, and company information.
- Trained new customer service representatives on best practices, policies and procedures.
Channel Development Manager
Codebinx E-learning Channel and Web Application
06.2023 - 03.2024
- Managed online metrics and made recommendations for continued improvement and optimization.
- Improved online sales conversion rates by 20% while fostering amazing customer experiences.
- Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
- Drove strategy for online platform, order management and fulfillment process to meet company objectives.
Production Incharge
Ravi metal finishes
04.2022 - 05.2023
- Face to Face coordination with Customers and external suppliers.
- Post Delivery visit, support and service for the products delivered.
Production Manager
Viralli Enterprises
11.2011 - 04.2018
- Oversee manufacturing processes for leather jackets and shoes.
- Schedule production timelines and manage resources efficiently.
- Ensure quality standards are met throughout the production process.
- Coordinate with departments including design, procurement, and quality control.
- Troubleshoot any issues that arise during production.
- Implement cost-saving measures and optimize production efficiency.
Time study department
Tata International Limited
09.2010 - 09.2011
Education
Tally ERP Software - Computer Education
CSC Computer Education
Chennai, India03-2025
Bachelor of Science - Computer Application
Madras University
Chennai, India03-2013
Diploma - Leather Technology
Institute Leather Tech
01.2010
HSC - Accounting And Finance
Govt Girls School
01.2007
S.S.L.C - undefined
Govt HS Vallam School
01.2005
Skills
- Proficient in Microsoft Office
- Document organization
- Email management
- Adapting to new technology
- Creative problem-solving
- Effective communication
- Insurance terminology
- Effective organization
- Client knowledge sharing
- Effective complaint resolution
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Training
- M/S. Saroj Leathers, Sipcot, Ranipet, 2009, 6 Months, Post Tanning and Finishing: Developing Nubuck, Split Lining Leathers, Finishing Shoe Uppers, pig lining.
- Anchor Leathers, Chromepet, Chennai, 2010, 6 Months, Post Tanning: Developing Goat and Sheep nappa and suede leathers.
Personal Information
- Age: 34
- Father's Name: Murugan
- Date of Birth: 06/18/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Insurance Customer Service Representative
Kgj Hospital
05.2024 - 01.2025
Channel Development Manager
Codebinx E-learning Channel and Web Application
06.2023 - 03.2024
Production Incharge
Ravi metal finishes
04.2022 - 05.2023
Production Manager
Viralli Enterprises
11.2011 - 04.2018
Time study department
Tata International Limited
09.2010 - 09.2011
Diploma - Leather Technology
Institute Leather Tech
S.S.L.C - undefined
Govt HS Vallam School
Tally ERP Software - Computer Education
CSC Computer Education
Bachelor of Science - Computer Application
Madras University
HSC - Accounting And Finance
Govt Girls School
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