Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Insurance Customer Service Representative
Kgj Hospital
05.2024 - 01.2025
Assisted customers with completing insurance documents to avoid missed information.
Assessed customer needs and recommended suitable insurance policies.
Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Responded to customer requests for products, services, and company information.
Trained new customer service representatives on best practices, policies and procedures.
Channel Development Manager
Codebinx E-learning Channel and Web Application
06.2023 - 03.2024
Managed online metrics and made recommendations for continued improvement and optimization.
Improved online sales conversion rates by 20% while fostering amazing customer experiences.
Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
Drove strategy for online platform, order management and fulfillment process to meet company objectives.
Production Incharge
Ravi metal finishes
04.2022 - 05.2023
Face to Face coordination with Customers and external suppliers.
Post Delivery visit, support and service for the products delivered.
Production Manager
Viralli Enterprises
11.2011 - 04.2018
Oversee manufacturing processes for leather jackets and shoes.
Schedule production timelines and manage resources efficiently.
Ensure quality standards are met throughout the production process.
Coordinate with departments including design, procurement, and quality control.
Troubleshoot any issues that arise during production.
Implement cost-saving measures and optimize production efficiency.
Student Internship/Training at University Hospital of the West Indies; Kingston Public Hospital (KPH); Bustamante Hospital for Children; Bellevue Hospital; Victoria Jubilee Hospital; National Chest HospitalStudent Internship/Training at University Hospital of the West Indies; Kingston Public Hospital (KPH); Bustamante Hospital for Children; Bellevue Hospital; Victoria Jubilee Hospital; National Chest Hospital
Agency Registered Nurse at Aumen Medical Staffing (Mercy Hospital, Roseland Community Hospital, Norwegian Hospital)Agency Registered Nurse at Aumen Medical Staffing (Mercy Hospital, Roseland Community Hospital, Norwegian Hospital)