Summary
Overview
Work History
Education
Skills
Languages
Training
Personal Information
Timeline
Generic

Alamelu M

Chennai

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

14
14
years of professional experience

Work History

Insurance Customer Service Representative

Kgj Hospital
05.2024 - 01.2025
  • Assisted customers with completing insurance documents to avoid missed information.
  • Assessed customer needs and recommended suitable insurance policies.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Responded to customer requests for products, services, and company information.
  • Trained new customer service representatives on best practices, policies and procedures.

Channel Development Manager

Codebinx E-learning Channel and Web Application
06.2023 - 03.2024
  • Managed online metrics and made recommendations for continued improvement and optimization.
  • Improved online sales conversion rates by 20% while fostering amazing customer experiences.
  • Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
  • Drove strategy for online platform, order management and fulfillment process to meet company objectives.

Production Incharge

Ravi metal finishes
04.2022 - 05.2023
  • Face to Face coordination with Customers and external suppliers.
  • Post Delivery visit, support and service for the products delivered.

Production Manager

Viralli Enterprises
11.2011 - 04.2018
  • Oversee manufacturing processes for leather jackets and shoes.
  • Schedule production timelines and manage resources efficiently.
  • Ensure quality standards are met throughout the production process.
  • Coordinate with departments including design, procurement, and quality control.
  • Troubleshoot any issues that arise during production.
  • Implement cost-saving measures and optimize production efficiency.

Time study department

Tata International Limited
09.2010 - 09.2011

Education

Tally ERP Software - Computer Education

CSC Computer Education
Chennai, India
03-2025

Bachelor of Science - Computer Application

Madras University
Chennai, India
03-2013

Diploma - Leather Technology

Institute Leather Tech
01.2010

HSC - Accounting And Finance

Govt Girls School
01.2007

S.S.L.C - undefined

Govt HS Vallam School
01.2005

Skills

  • Proficient in Microsoft Office
  • Document organization
  • Email management
  • Adapting to new technology
  • Creative problem-solving
  • Effective communication
  • Insurance terminology
  • Effective organization
  • Client knowledge sharing
  • Effective complaint resolution

Languages

Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)

Training

  • M/S. Saroj Leathers, Sipcot, Ranipet, 2009, 6 Months, Post Tanning and Finishing: Developing Nubuck, Split Lining Leathers, Finishing Shoe Uppers, pig lining.
  • Anchor Leathers, Chromepet, Chennai, 2010, 6 Months, Post Tanning: Developing Goat and Sheep nappa and suede leathers.

Personal Information

  • Age: 34
  • Father's Name: Murugan
  • Date of Birth: 06/18/90
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Insurance Customer Service Representative

Kgj Hospital
05.2024 - 01.2025

Channel Development Manager

Codebinx E-learning Channel and Web Application
06.2023 - 03.2024

Production Incharge

Ravi metal finishes
04.2022 - 05.2023

Production Manager

Viralli Enterprises
11.2011 - 04.2018

Time study department

Tata International Limited
09.2010 - 09.2011

Diploma - Leather Technology

Institute Leather Tech

S.S.L.C - undefined

Govt HS Vallam School

Tally ERP Software - Computer Education

CSC Computer Education

Bachelor of Science - Computer Application

Madras University

HSC - Accounting And Finance

Govt Girls School
Alamelu M