ALAN JOSEPH
Trivandrum
Summary
Dynamic Senior Claims Handler at Allianz in claims management and customer satisfaction. Expert in insurance policy analysis and risk assessment, I drive process improvements and maintain compliance. My strong negotiation skills and attention to detail ensure optimal outcomes and enhanced operational efficiency.
Overview
9
9
years of professional experience
Work History
Senior Claims Handler
Allianz
02.2024 - Current
- Manage the complete claims lifecycle including claim registration, investigation, evaluation, and settlement.
- Analyze insurance policies to determine coverage, exclusions, and liability exposure.
- Ensured adherence to SLA timelines and quality benchmarks to uphold service standards.
- Resolved customer queries and escalations, enhancing customer satisfaction.
- Assessed claim validity through thorough review of supporting documentation to mitigate financial risk.
- Maintain accurate claims documentation within internal systems.
- Identified opportunities for cost savings through improved operational efficiencies.
Associate – Operations
SFO Technologies, NeST Group
Trivandrum
12.2021 - 01.2024
- Implemented process improvements to enhance operational efficiency.
- Negotiated contracts and commercial agreements to achieve cost optimization.
- Coordinated cross-functional teams, including legal, finance, and operations, to streamline project execution.
- Analyzed supplier performance, cost structures, and compliance data to identify areas for improvement.
Junior Insurance Claim Specialist
CareStack, Good Methods Global
Trivandrum
07.2021 - 11.2021
- Processed and verified insurance claims maintaining 100% productivity and quality standards.
- Resolved SLA-based claim issues within defined turnaround time.
- Maintained accurate claim records and documentation in internal databases.
- Ensured data accuracy and compliance with internal quality standards.
Test Engineer
Hi-Rel Fabs
Trivandrum
11.2016 - 04.2017
- Executed functional and environmental testing of avionics units to ensure compliance with industry standards.
- Enhanced production efficiency by identifying defects and implementing corrective actions.
Education
Bachelor of Engineering - Electronics & Communication Engineering
Noorul Islam University
05.2016
Skills
- Claims Management
- Claims Adjudication
- Insurance Policy Analysis
- Coverage Evaluation
- Risk Assessment
- Regulatory Compliance
- Fraud Detection Support
- SLA Management
- Data Analysis
- Process Improvement
- Microsoft Excel & Word
- Negotiation
- Customer Escalation Handling
- Record management
Timeline
Senior Claims Handler
Allianz
02.2024 - Current
Associate – Operations
SFO Technologies, NeST Group
12.2021 - 01.2024
Junior Insurance Claim Specialist
CareStack, Good Methods Global
07.2021 - 11.2021
Test Engineer
Hi-Rel Fabs
11.2016 - 04.2017
Bachelor of Engineering - Electronics & Communication Engineering
Noorul Islam University