Alan KS
Thiruvananthapuram
Summary
I am an accomplished IT professional with a strong background in both system side (windows, Linux) and network side skills. With 10 years of experience in the field, I have consistently delivered exceptional results and demonstrated expertise in designing, implementing, and maintaining robust systems and networks.
On the system side, I possess comprehensive knowledge of system AD server, FTP server, Web server, and Database server including System administrator. I have successfully managed complex system infrastructures, ensuring optimal performance, reliability, and security. In my previous roles, I have designed and deployed scalable solutions, streamlined processes, and implemented disaster recovery strategies to mitigate risks and minimize downtime.
In addition to my system-side expertise, I am well-versed in network-side skills, such as L3, and L2 Switches configuration, VLAN, LAN, WAN, SDWAN, VPN, POE, STP, SSH, HTTP, HTTPS,Subnet and Firewall Policy writing and manage VoIP Phones. I have extensive experience in configuring and managing network components, including routers, switches, and firewalls. I have designed and implemented secure network architectures, established robust connectivity, and optimized network performance. Through my proactive monitoring and troubleshooting skills, I have resolved network issues efficiently and ensured seamless operations.
Furthermore, I excel in collaborating with cross-functional teams and possess exceptional communication skills. I have a proven track record of effectively coordinating with stakeholders, including executives, technical teams, and end-users, to deliver solutions that align with business objectives. My ability to analyze complex technical requirements and translate them into actionable plans has enabled me to drive successful projects from conception to completion.
I am passionate about staying at the forefront of technological advancements and continuously enhancing my skills. I hold certifications in MCSE, CCNA, CCNP, DCHNM, and I actively engage in professional development opportunities to keep pace with evolving industry trends.
I am confident that my comprehensive skill set in both system side and network side domains, combined with my dedication to delivering excellence, makes me an ideal candidate for your company. I am excited about the opportunity to contribute to your organization's success and further develop my expertise.
Overview
17
17
years of professional experience
1
1
Certification
Work History
System and Database Architect
Centre for Marine Living Resources & Ecology-(CMLRE)
Puthuvype
10.2023 - 02.2025
- Responsible for managing virtualized IT systems (VMware), including performance tuning, capacity planning, and cluster management.
- VMware ESXi Management and Troubleshooting.
- VMware ESXi / vSphere support.
- Managing vCenter and creating VM machines.
- Troubleshoot hardware and operating system-related issues.
- Providing support to applications during server migration.
- Managing the Sophos firewall.
- Managing the FTP server, allocating storage, and user permissions.
- Managing the AD Server.
- Sophos Policy Writing.
- Installed and configured IP phone.
- Manage L3, L2 switches, and access points.
- Managing the signage TV server.
- Managing CCTV IP cam.
- Managing the Veeam Backup Server.
- Managing Cisco Access Point and IP Com.
- Established Access Point.
- Configured Sophos Firewall.
- VLAN and WAN configured.
- Established a new Fortinet access point and Grad stream access point.
- Managing the SAN server and the database server.
- Managed intercom server and switches.
- Managed Veeam Backup Server.
- Managed NAS Storage.
- Trained non-technical users and answered technical support questions.
- Optimized SQL queries for better performance by creating necessary indexes on tables or by rewriting the query itself.
- Coordinated with vendors regarding software upgrades and patches required for maintaining maximum uptime.
- Presented detailed reports and projections to supervisor while serving as subject matter expert on database design and maintenance topics.
- Researched and provided recommendations on new and emerging database management and design tools, offering input on purchasing plans and upgrade options.
- Documented technical designs for new systems including entity relationship diagrams.
- Planned and installed database management system software upgrades to enhance systemic performance.
- Managed user access rights across multiple databases and provided appropriate privileges according to user roles within the organization.
- Monitored system resources consumption to ensure optimal utilization of resources.
- Worked closely with network administrators in setting up firewalls between servers hosting sensitive data.
- Established standards, procedures and policies related to database design, coding, security and backup and recovery operations.
- Analyzed existing databases and identified areas of improvement for performance, scalability and reliability.
- Created in-depth database backup and recovery plans for clients, prioritizing specific business needs and applicable regulatory compliance concerns.
System Engineer
Innoval Digital Solutions Pvt Ltd
Kazhakkoottam Technopark
03.2023 - 09.2023
- Managed Windows Server and Linux
- Managed L2 Switches
- Managed Fortigate firewall and Policy edit
- Deployed HPE Aruba Ap
- Managed AWS
- Managed Azure
- Managed Accesspoints
- Provided exemplary helpdesk service and support to assist customers.
- Provided technical guidance for system development and troubleshooting.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Designed and conducted hardware or software systems testing.
- Installed and configured operating systems, middleware products and databases.
- Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
- Planned, implemented, and integrated updated system-oriented projects.
- Installed, configured, and maintained Windows Server operating systems.
- Led cross-functional teams in systems integration projects.
- Defined technical integration strategy and developed integration plans.
- Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
- Provided status updates to keep upper management informed and to reach goals.
- Developed system models using automated tools to analyze performance under various operating conditions.
- Built and oversaw network infrastructure comprised of various virtual products.
- Ensured compliance with industry regulations regarding data privacy and security standards.
- Recorded systems information and documented design specifications and installation instructions.
- Handled troubleshooting for software and hardware and promptly resolved issues.
- Communicated with clients to understand system requirements.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Verified stability, security and scalability of system architecture.
System Engineer(IT Helpdesk Engineer)
SunTec Business Solutions
Thiruvananthapuram Technopark
12.2021 - 03.2023
- VM Horizon client-managed
- User creation in the AD server
- IT Ticket follow-up
- User Softwares Troubleshoot
- VDI Creation
- Fortinet VPN generation
- VPN Allocation
- Hardware Troubleshoot
- Network Troubleshoot
- AD
- Managed L2 Switches and Firewall
- VDI Ram updating
- VDI Memory Updated
- Domain under configuration in client vdi os
- Symantec Endpoint installation in Client os
- Microsoft 365 admin center Managed
- Troubleshoot Hardware and Network
- Provided technical guidance for system development and troubleshooting.
- Provided exemplary helpdesk service and support to assist customers.
- Recorded systems information and documented design specifications and installation instructions.
- Built and oversaw network infrastructure comprised of various virtual products.
- Installed and configured operating systems, middleware products and databases.
- Ensured compliance with industry regulations regarding data privacy and security standards.
- Handled troubleshooting for software and hardware and promptly resolved issues.
- Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Verified stability, security and scalability of system architecture.
- Installed, configured, and maintained Windows Server operating systems.
- Utilized various software and tools to streamline processes and optimize performance.
Computer Hardware and Network Engineer
Futuretech
Panavila, Thycaud
01.2008 - 12.2014
- Computer services with network troubleshooted and modem installation
- Router Configurations
- Windows xp, windows 7, linux, installation and configuration
- Printer installation and network share
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Conducted routine maintenance on computers, servers and other related equipment to ensure optimal performance levels.
- Consulted users to determine areas in need of improvement.
- Maintained records of repairs, inventory logs and service requests using various database management systems.
- Installed Network Switches and Modem
- Network Cabling
- VLAN,DHCP,STP,SSH
- Maintained infrastructure performance by monitoring, performance tuning, and troubleshooting surfaced issues.
- Performed regular backups of critical data to protect against loss due to system failure or disaster recovery scenarios.
- Provided technical support for both hardware and software issues by troubleshooting system errors and diagnosing problems.
- Coordinated with vendors on procurement of new hardware components according to organizational needs.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Designed, configured and tested computer hardware and operating system software.
- Resolved complex network connectivity issues through remote access methods or on-site visits.
- Implemented security measures such as antivirus protection and patch updates to safeguard the integrity of company information systems.
- Increased system security and performance with proactive changes.
- Repaired damaged parts or replaced faulty components with compatible replacements.
- Developed strategies for improving network efficiency by optimizing bandwidth utilization.
- Conferred with network users about solutions to existing system problems.
- Investigated user reported incidents related to hardware malfunctioning or software incompatibilities.
- Monitored system performance levels to detect potential issues before they become serious problems.
- Installed, configured and maintained computer hardware components such as motherboards, processors, memory modules, network cards and other peripherals.
- Analyzed equipment performance records to determine need for repair or replacement.
- Designed and implemented overhaul of servers along with wired and wireless networks for location.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Monitored network performance to determine adjustments needed.
Education
Master of Computer Application -
Nehru Institute of Information Technology and Management (NIITM)
01.2022
Bachelor of Science - Computer Science
SAN international college of arts and science
11.2019
Vocational Higher Secondary -
01.2007
SSLC -
01.2005
Skills
- Windows Server
- Server installation and configuration
- DHCP configuration
- Domain configuration
- Add roll configuration
- Policy configuration
- User configuration
- Backup
- Graphical design
- Photoshop
- JavaScript
- HTML/CSS
- PHP
- Python
- Bootstrap
- Visual Studio
- System architecture design
- Policy writing
- System troubleshooting
- Cloud computing
- Network management
- VMware administration
- User access management
- Teamwork
- VLAN Design
- Network Design
- Firewall Policy Writing
Certification
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Solutions Expert (MCSE)
- Diploma in Computer Hardware Network Maintenance With Laptop Technology
- Certified Information Systems Auditor (CISA)
- Certified Information Systems Security Professional (CISSP)
- Azure Fundamentals
- Ethical Hacking for Beginners
Languages
- English
- Malayalam
- Tamil
- Hindi
Personal Information
- Date of Birth: 05/19/1990
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
System and Database Architect
Centre for Marine Living Resources & Ecology-(CMLRE)
10.2023 - 02.2025
System Engineer
Innoval Digital Solutions Pvt Ltd
03.2023 - 09.2023
System Engineer(IT Helpdesk Engineer)
SunTec Business Solutions
12.2021 - 03.2023
Computer Hardware and Network Engineer
Futuretech
01.2008 - 12.2014
Master of Computer Application -
Nehru Institute of Information Technology and Management (NIITM)
Bachelor of Science - Computer Science
SAN international college of arts and science
Vocational Higher Secondary -
SSLC -
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