ALAN SUSHANT

• Helped in documenting the Work Flow ofCNC

• Review websites/ images/ video for infringements based on DMCA, Defamation, Privacy and Local Laws

• Analyze data and evaluate trends/ patterns

• Successfully managed, coordinated and regulates all processes within operations

• Ensured that performance parameters were met and exceeded within company's guidelines and policies

• Picked up additional tasks to aid team success.

• Analyses training needs and developed new training programme based on analysis.

• Track and keep employee attendance.
• Monitor and present employee performance.

• Lead meetings to delegate tasks, assign workloads and communicate changing priorities.

Trainer

• Trainer for Multiple Queue ensuring the training and agent are properly engaged till RAMP UP period.

Quality Analyst:
1. Performed and coordinated multiple queues quality activities, ensuring that all policies & procedures were always followed.
2. Reviewed production records for accuracy and compliance.

3. Ensuring agents are meeting their Quality on monthly basis.

• Review user complaints on search platform for content violating DMCA
  and copyright laws.
• Review business listings based on user complaints and make policy-based decisions
  to take down.
• Ensure exceptional viability / acceptance rate Process Improvements
  and Adherence.
• Meet process SLAs / metrics – productivity and quality targets within
  the established timelines.
• Processed removal of counterfeit products in Trademark queue.
  Handled removal of live infringing contents in Live streaming queue.
• Adhere to security practices set by organization Project Control, Management
  and Review / Program delivery.
• Receive tickets/work on issues related to respective process.
• Raise/update CRM tool under required categories for issues identified or escalate
  to the SME / TL Customer Relationship Management.
• Provide information, educate customer to update trackers, update
  required applications & tools and keep SME and TL informed of new issues
  People/Team.