Alana Hartley
New Palestine
Summary
Innovative leader known for exceptional customer service and effective staff management. Demonstrated success in social media content strategy and menu development, ready to enhance brand presence and elevate customer experiences.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Johnson Brothers Liquor Company
Indianapolis
11.2024 - Current
- Collaborated with team members to develop tailored sales strategies.
- Managed customer accounts to ensure satisfaction and retention.
- Analyzed market trends to identify new opportunities for growth.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
- Participated in regular training sessions on new products, services, and industry trends.
Server/Manager
Jockamo Pizza
Indianapolis
08.2018 - 11.2025
- Managed restaurant closing duties, ensuring stock levels were adequate and cash drawers were accurately reconciled
- Guided customers in selecting food and beverages by presenting menu options and offering tailored suggestions
- Collected cash sales from employees to ensure fair distribution of tips among team members
- Oversaw front-of-house personnel to maintain adequate staffing and minimize overtime
- Monitored team performance to ensure quality, service and cleanliness standards were met throughout shift
- Investigated and resolved complaints regarding food quality and service
- Maintained food and equipment inventories to support business demand
Social Media Manager
Jockamo Pizza
Indianapolis
07.2023 - 10.2025
- Generated targeted content ideas that engaged audiences and contributed to follower growth
- Managed content creation, curation, and scheduling across Facebook, TikTok, and Instagram to ensure consistent brand messaging
- Managed daily posts across social media platforms to increase engagement
- Published brand-aligned content to foster connections and attract positive attention
- Monitored comments on all platforms and responded promptly to customer inquiries
- Developed and maintained company's corporate image and identity
Social Media Manager
Silly Safaris
Indianapolis
11.2023 - 10.2024
- Generated content ideas to engage target audiences and increase followers
- Managed content creation, curation and scheduling for multiple social channels including Facebook, TikTok and Instagram
- Managed daily posts across social media platforms, enhancing audience engagement
- Established an Instagram account, facilitating customer discovery across multiple platforms
- Researched social media trends and monitored competitor activity, evolving highly relevant social content
- Monitored comments on social media accounts and responded promptly to customer inquiries, improving customer interaction
Animal Caretaker
Silly Safaris
Indianapolis
03.2023 - 10.2024
- Watered and fed animals according to prescribed diets and portions
- Ensured cleanliness and order in animal enclosures to promote health and safety
- Washed, cleaned and disinfected kennels, cages and holding areas to prevent spread of disease
- Provided care to animals needing extra attention due to injuries or wounds
- Completed daily tasks and rotated responsibilities based on changing requirements
- Assessed potential risks associated with handling animals using knowledge of their behaviors
- Developed enrichment activities to enhance mental stimulation for animals
Server/Manager
Ash & Elm
Indianapolis
04.2022 - 09.2023
- Greeted and accommodated guests, building positive experience from first interaction
- Delivered exceptional customer service by anticipating needs and responding promptly to requests, enhancing guest satisfaction
- Monitored guest experience throughout meal service, replenishing drinks and catering to additional requests to ensure comfort and enjoyment
- Demonstrated ability to interact with customers in a friendly and professional manner
- Promoted additional items such as appetizers, drinks, and desserts, contributing to increased sales and enhancing guest experience
- Trained new staff on service protocols and customer interaction techniques
- Delivered customer checks and securely processed credit card or cash payments
- Prioritized multiple tasks in a dynamic environment
Education
High School Diploma -
New Palestine High School
New Palestine, IN05.2019
Skills
- Customer service
- Cash management
- Inventory management
- Menu development
- Staff supervision
- Leadership oriented
- Teamwork and collaboration
- Problem solving
- Data analysis
- Attention to detail
- Networking and relationship building
- Social media management
- Content strategy
- Photo and video editing
- Positive attitude
Timeline
Sales Consultant
Johnson Brothers Liquor Company
11.2024 - Current
Social Media Manager
Silly Safaris
11.2023 - 10.2024
Social Media Manager
Jockamo Pizza
07.2023 - 10.2025
Animal Caretaker
Silly Safaris
03.2023 - 10.2024
Server/Manager
Ash & Elm
04.2022 - 09.2023
Server/Manager
Jockamo Pizza
08.2018 - 11.2025
High School Diploma -
New Palestine High School