Alana Jackson
Evansville
Summary
Dedicated professional with extensive experience in residential operations for individuals with developmental disabilities. Skilled in effective communication, team leadership, and conflict resolution, driving positive outcomes for consumers and fostering strong community partnerships.
Overview
10
10
years of professional experience
Work History
Residential Director
Achieving smiles Waiver Services
Evansville
11.2022 - 11.2025
- Oversaw daily operations of consumers with developmental disabilities.
- Coordinated care plans and services with families and support staff.
- Trained and mentored staff on best practices in client care.
- Conducted regular assessments to ensure compliance with safety standards.
- Developed and implemented engaging recreational activities for consumers.
- Managed communication between consumers, families, and external service providers.
- Facilitated team meetings to discuss consumer progress and care strategies.
- Ensured proper documentation of incidents and daily activities in compliance guidelines.
- Fostered relationships with consumers and worked with new consumers to optimize acclimation and ease transition to new living environment.
- Instructed staff and consumersregarding routine procedures to maintain sanitary and healthy environment.
- Performed administrative tasks such as data entry, record keeping, filing documents.
- Evaluated potential applicants for employment
- Planned and implemented housing-related programs to meet the needs of consumers.
- Supervised staff, created schedules, and monitored performance.
- Resolved conflicts between consumers through mediation or other methods as appropriate.
- Coordinated maintenance services for homes and grounds including repair work on apartments or common areas.
- Trained new employees on proper protocols associated with their job duties and responsibilities.
- Participated in meetings with consumers teams to discuss appropriate plans.
- Monitored employee attendance to ensure timely arrival at work sites and adherence to scheduled shifts.
- Established effective working relationships with local agencies providing resources for consumers in need of assistance.
- Organized community events such as holiday parties, potlucks, movie nights.
- Developed policies and procedures for residential operations.
- Assisted in budget preparation and fiscal management activities related to residential operations.
- Conducted regular inspections of homes to ensure safety standards were met.
- Responded promptly to resident complaints regarding any issues or services provided by the company.
- Provided guidance, counseling, and support to residents.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Communicated with staff to resolve problems with individuals and our consumers.
- Conducted regular rounds to keep residents and areas safe and secure.
- Answered telephones and routed calls or delivered messages.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Conferred with medical personnel to understand backgrounds and needs of residents.
House Manager
Apex Behavorial Services
Evansville
02.2016 - 11.2022
- Supervised daily operations of residential Home for individuals with behavioral challenges.
- Coordinated schedules and activities for residents to promote engagement and structure.
- Managed staff assignments and ensured compliance with care protocols and regulations.
- Conducted safety inspections of premises to maintain a secure environment for residents.
- Facilitated communication between families, staff, and external service providers effectively.
- Trained new staff on operational procedures and behavioral support techniques consistently.
- Implemented crisis intervention strategies to address challenging behaviors promptly.
- Maintained accurate documentation of resident care plans and incident reports regularly.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Organized and maintained household inventory records, including supplies and equipment.
- Developed systems for efficient management of daily operations in the house.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Ensured compliance with local health and safety regulations at the residence.
- Implemented policies to ensure proper use of resources in a cost-effective manner.
- Created processes for maintaining security protocols within the house premises.
- Monitored service provider performance to ensure quality of services delivered.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Explained goals and expectations required of trainees.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Delegated work to staff, setting priorities and goals.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Swept and damp-mopped private stairways and hallways.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Mixed water and detergents or acids to prepare cleaning solutions.
Education
Graduate Certificate - Medical Assisting
Ross Medical Education Center
Evansville, IN11-2018
Graduate Certificate - CNA
Ivy Tech Community College of Indiana
Evansville, IN08-2015
GED -
Booneville High School
Boonville, IN08-2006
Skills
- Consumer care planning
- Staff training
- Crisis intervention
- Compliance monitoring
- Recreational program development
- Community relationship building
- Conflict resolution
- Data documentation
- Budget management
- Safety inspections
- Team leadership
- Effective communication
- Problem solving
- Organizational skills
- Emergency preparedness
- Status assessments
- HIPAA compliance
- Dietary requirements
- Policy enforcement
- Multitasking
- Crisis prevention intervention
- Personal Boundaries Respect
- Goal setting
- Problem mediation
- Administrative duties
- Emotional support
- Reporting and documentation
- Continuous improvement
- Stress management techniques
- Teamwork
- Resident supervision
- Supply and inventory management
- Positive reinforcement
- Incident reporting
- Professional demeanor
- Community meetings
- Mediate conflicts
- Life skills coaching
- Adaptability and flexibility
- Communication clarity
- Multitasking Abilities
- Call answering and routing
- Message delivery
- Problem-solving
- Time management abilities
- Resource coordination
- Diversity and inclusion
- Safety standards and compliance
- Training & Development
- Administer budget
References
References available upon request.
Timeline
Residential Director
Achieving smiles Waiver Services
11.2022 - 11.2025
House Manager
Apex Behavorial Services
02.2016 - 11.2022
Graduate Certificate - Medical Assisting
Ross Medical Education Center
Graduate Certificate - CNA
Ivy Tech Community College of Indiana
GED -
Booneville High School