Alana Wagner
Indianapolis
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented Sales Support Generalist with demonstrated success in all sales environments. Proficient in identifying creative solutions within company policies. Offering exceptional customer service, communication and problem-solving skills. Dynamic SSGs with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
9
9
years of professional experience
Work History
Production Associate A
Carrier Corporation
11.2021 - Current
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
Sales Support Generalist
Victoria's Secret & PINK
05.2015 - Current
- Communicated with customers to provide information and answer questions.
- Enhanced customer satisfaction through timely response to inquiries and efficient order processing.
- Facilitated the development of long-term customer relationships by providing personalized service and anticipating clients'' needs, ultimately driving growth in repeat business.
- Resolved customer issues by collecting pertinent information, communicating available options and selecting acceptable resolution.
- Provided detailed product information to customers, facilitating informed purchasing decisions.
- Prioritized urgent customer support issues while balancing storefront operational needs and general customer service duties.
- Assisted customers with sales needs such as inventory and shipping questions.
- Organized training sessions for new sales team members, promoting a smooth onboarding process and rapid skill acquisition.
Education
Business Management
Chicago State University
Chicago, ILSkills
- Goal-Oriented
- Sales Reporting
- Performance Tracking
- Cross-selling strategies
- Customer Relationship Management
- Sales strategy development
- Customer Needs Assessment
- Cash Handling
- Opening and closing procedures
- Processing payments
- Contract Negotiation
Timeline
Production Associate A
Carrier Corporation
11.2021 - Current
Sales Support Generalist
Victoria's Secret & PINK
05.2015 - Current
Business Management
Chicago State University
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