Summary
Overview
Work History
Education
Skills
Leadership Experience
LANGUAGES KNOWN
TECHNICAL EXPERTISE
PERSONAL DETAILS
Timeline
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Alan Britto PADUVA

Alan Britto PADUVA

ERANAKULAM

Summary

Dedicated and empathetic professional with a strong background in customer-facing roles, seeking to leverage my communication skills, problem-solving abilities, and passion for helping others in a dynamic customer support position. Committed to delivering excellent service, building positive relationships, and ensuring customer satisfaction through timely and effective solutions

Overview

8
8
years of professional experience

Work History

Front Office Staff

Hotel Sunset Bay
ERNAKULAM
06.2022 - Current
  • Delivered exceptional guest service by professionally managing check-ins, check-outs, reservations, and inquiries, ensuring a seamless and welcoming experience.
  • Effectively handled high-pressure situations, resolving guest complaints with patience, problem-solving skills, and a customer-first approach.
  • Managed multi-channel communication, responding to phone calls, emails, and guest requests promptly while maintaining a professional and courteous tone.
  • Collaborated with cross-functional teams, including housekeeping and concierge, to ensure smooth operations and guest satisfaction.
  • Demonstrated cultural awareness and adaptability, assisting guests from diverse backgrounds and ensuring personalized service.
  • Responded to emails from customers seeking assistance or information.
  • Processed reservations and checked-in guests according to established procedures.

Front Office Assistant

Breeze Backwater Homes
CHERTHALA
03.2017 - 01.2022
  • Greeted customers and provided assistance with inquiries.
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Processed payments from customers using cash, credit cards or checks.
  • Maintained a clean front office environment including lobby area.
  • Organized filing system for customer records and documents.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.
  • Welcomed large volume of guests and improved overall customer service.
  • Greeted and directed visitors, creating a welcoming office environment.
  • Managed billing and payments, ensuring accurate financial transactions.
  • Handled incoming calls and directed callers to appropriate department or employee.

Education

BSC Multimedia - BSC Multimedia

Annamalai University
TAMILNADU
05-2018

Skills

  • Customer Service
  • Guest service
  • Communication
  • Teamwork
  • Attention to Detail
  • Adaptability

Leadership Experience

Capable of thinking quickly and making informed decisions in high-pressure situations, ensuring passenger safety and service efficiency., Naturally takes charge when needed, whether resolving guest concerns, assisting colleagues, or ensuring smooth operations., Skilled in handling difficult passengers or situations diplomatically, maintaining a calm and professional demeanor to de-escalate conflicts., Leads by example, fostering a positive work environment and ensuring seamless communication between crew members., Certified in First Aid & CPR, with the ability to remain composed and guide passengers through emergency procedures., Ensures high service standards by anticipating passenger needs and going beyond expectations to provide a memorable experience.

LANGUAGES KNOWN

Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
TAMIL
Upper Intermediate (B2)
B2

TECHNICAL EXPERTISE

PHOTOSHOP, CORALDRAW, WORD

PERSONAL DETAILS

  • DATE OF BIRTH : 12/01/1996
  • NATIONALITY : INDIAN
  • SEX : MALE

Timeline

Front Office Staff

Hotel Sunset Bay
06.2022 - Current

Front Office Assistant

Breeze Backwater Homes
03.2017 - 01.2022

BSC Multimedia - BSC Multimedia

Annamalai University

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Alan Britto PADUVA