ALANI WILLIAMS
Portage
Summary
A highly organized and dependable candidate who successfully manages multiple priorities with a positive attitude. Hard-working, proactive, and willing to take on added responsibilities to meet team goals. In addition, strong problem-solving and communication skills, both oral and written, with the ability to learn new concepts quickly.
Overview
8
8
years of professional experience
Work History
Teller
UW Credit Union
12.2022 - 06.2023
- Participated in ongoing professional development programs offered by the credit union, staying up-to-date with industry trends and enhancing job performance
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers
- Processed loan payments accurately, contributing to the overall efficiency of branch operations
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records
- Enhanced branch sales through cross-selling bank products and services to customers
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Salon Receptionist
Bishop's Cuts/Colors
03.2019 - 11.2020
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts
- Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner
- Collaborated effectively with team members to ensure seamless coordination of client appointments and overall salon operations
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients
- Introduced new beauty products to consumers by informing clients about use and benefits
- Assisted with marketing campaigns to promote spa services.
Inbound Call Center Agent
ORC ProTel
03.2015 - 08.2017
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests
- Improved first-call resolution rates by effectively utilizing resources and available tools
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance
- Collaborated with colleagues to share best practices and improve overall team performance.
Education
Bachelor of Science - Business Administration
Indiana University Northwest
Gary, IN05.2027
Associate of Science - Business Administration
Purdue University Global
West Lafayette, IN05.2024
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Microsoft Office
- Appointment Scheduling
- Strong Organization
- Calendar Management
- Basic accounting
- Marketing
- POS System Operation
- Cash handling and management
Timeline
Teller
UW Credit Union
12.2022 - 06.2023
Salon Receptionist
Bishop's Cuts/Colors
03.2019 - 11.2020
Inbound Call Center Agent
ORC ProTel
03.2015 - 08.2017
Bachelor of Science - Business Administration
Indiana University Northwest
Associate of Science - Business Administration
Purdue University Global
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