ALANI WILLIAMS
Portage
Summary
Highly organized and dependable professional with a proven track record of effectively managing multiple priorities. Demonstrates a positive attitude and strong commitment to professionalism, supporting a hard-working and proactive approach. Willing to take on additional responsibilities to contribute to the achievement of team goals. Possesses strong problem-solving and communication skills, both oral and written, and has the ability to quickly grasp new concepts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teller
UW Credit Union
12.2022 - 02.2024
- Participated in ongoing professional development programs offered by the credit union, staying up to date with industry trends and enhancing job performance.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers
- Processed loan payments accurately, contributing to the overall efficiency of branch operations
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while keeping attention to detail, ensuring seamless customer experience.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
Salon Receptionist
Bishop's Cuts/Colors
03.2019 - 11.2021
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns promptly.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Collaborated effectively with team members to ensure seamless coordination of client appointments and overall salon operations.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
Inbound Call Center Agent
ORC ProTel
03.2016 - 08.2018
- Reduced call waits times by efficiently managing call queues and prioritizing urgent requests.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Improved first-call resolution rates by effectively using resources and available tools.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and correct help.
- Collaborated with colleagues to share best practices and improve overall team performance.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Created and maintained detailed database to develop promotional sales.
Education
Bachelor of Science - Business Administration
Indiana University East
Richmond, IN05.2027
Associate of Science - Business Administration
Purdue University Global
West Lafayette, IN05.2024
Skills
- Exceptional customer service
- Excellent time management skills
- Microsoft Office
- Strong Organization
- Drawer balancing
- Account updating
- Basic accounting
- Marketing
- POS System Operation
- Cash handling and management
- Banking law compliance
- Call logging
- Complaint resolution
Certification
- Skin Care Specialist Certificate – American Academy of Facial Esthetics.
- Esthetician License - [IL] Board of Cosmetology.
Timeline
Teller
UW Credit Union
12.2022 - 02.2024
Salon Receptionist
Bishop's Cuts/Colors
03.2019 - 11.2021
Inbound Call Center Agent
ORC ProTel
03.2016 - 08.2018
Associate of Science - Business Administration
Purdue University Global
Bachelor of Science - Business Administration
Indiana University East
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