Alan K Thomas
Kochi
Summary
Sales Manager with extensive experience at Olive Group of Hotels & Resorts, specializing in customer relationship management and performance analysis. Proven ability to develop pricing strategies and improve service offerings, resulting in substantial business growth. Focused on maximizing profits while maintaining high levels of client satisfaction.
Overview
13
13
years of professional experience
Work History
Sales Manager
Olive Group of Hotels & Resorts
Kochi
09.2023 - Current
- Analyzed customer feedback to identify trends and enhance service offerings.
- Established partnerships with local businesses to drive referral opportunities.
- Maintained relationships with key clients while supporting existing customer base.
- Developed pricing strategies to maximize profits and maintain market competitiveness.
- Created and presented monthly sales performance reports to management.
Assistant Sales Manager
Hotel Monsoon Empress
Kochi
09.2021 - 08.2023
- Streamlined sales processes through cross-departmental coordination to enhance efficiency.
- Organized customer databases utilizing hotel management software systems.
- Scheduled client meetings to demonstrate hotel services and amenities.
- Resolved escalated customer inquiries promptly to ensure satisfaction.
- Trained new associates on effective sales tactics and performance improvement strategies.
- Cultivated relationships with key decision-makers in target markets for business growth.
Front Office Executive
Zuri Kumarakom Kerala Resorts and Spa
Kottayam
03.2013 - 09.2016
- Streamlined front desk operations to enhance guest check-in and check-out processes.
- Managed telephone inquiries, directing calls to relevant departments efficiently.
- Addressed and resolved guest complaints promptly to ensure satisfaction.
- Maintained accurate records of guest information and financial transactions.
- Provided detailed information about resort amenities and local attractions to guests.
- Assisted with administrative tasks, including scheduling staff shifts and meetings.
Education
BBA - Business Administration
Annamalai University College
CHENNAI09-2009
Skills
- Customer relationship management
- Performance reporting
- Pipeline management
- Prospecting
- Relationship building
- Problem solving
- Effective communication
- Sales closing
Accomplishments
- Best salesperson of the year 2024-2025
- Most room nights achieved on targets 2023-2024
Timeline
Sales Manager
Olive Group of Hotels & Resorts
09.2023 - Current
Assistant Sales Manager
Hotel Monsoon Empress
09.2021 - 08.2023
Front Office Executive
Zuri Kumarakom Kerala Resorts and Spa
03.2013 - 09.2016
BBA - Business Administration
Annamalai University College
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