Alankrita Raj

Accounts Payable Responsibilities:

• Processed and verified invoices in compliance with company policies and regulatory standards.
• Monitored accounts payable aging reports to prioritize payments, minimize overdue accounts, and maintain strong vendor relationships.
• Entered and maintained invoice data accurately in the accounting system.
• Matched purchase orders, receipts, and invoices to ensure correct payments.

Medical Claims & Billing Responsibilities:

• Resolved payment discrepancies, ensuring accuracy and consistency in financial records related to healthcare claims.
• Demonstrated expertise in handling medical claims and billing records using healthcare-specific software platforms.

• Conducted detailed investigations into customers' order-related concerns, ensuring timely resolutions
• Maintained performance metrics, including chat count, average handling time, first response time, and customer satisfaction scores
• Delivered clear technical explanations to non-technical clients, ensuring understanding and satisfaction

• Consistently met targets for chat count, average handling time, and customer satisfaction ratings
• Entered and updated customer account data, maintaining accurate and up-to-date records
• Processed customer payments and facilitated the setup of direct debits to complete transactions effectively