ALAN RAJ DONA
KANNUR
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of professional experience
Work History
Manager
TEA FOREST RESORT
WAYANAD
02.2022 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Organized special events such as conferences or training sessions for employees.
Assistant Manager
HILLS AND TREES RESORT
MANANTHAVADY
06.2020 - 12.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Served as a liaison between staff members and senior management personnel.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Bachelor of Commerce - Finance
INDIAN INSTITUTE OFINTEGRATED SCIENEC AND RESEARCH
CHENNAI04-2018
High School Diploma -
CARMEL SCHOOL
KERALA06-2014
GED -
CARMEL SCHOOL
KERALA,INDIA03-2013
Skills
- Hospitality Management, Customer Service Excellence, Staff Training and Development, Operations Management, Strategic Planning, Team Leadership and Motivation, Budgeting and Cost Control
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Timeline
Manager
TEA FOREST RESORT
02.2022 - Current
Assistant Manager
HILLS AND TREES RESORT
06.2020 - 12.2021
Bachelor of Commerce - Finance
INDIAN INSTITUTE OFINTEGRATED SCIENEC AND RESEARCH
High School Diploma -
CARMEL SCHOOL
GED -
CARMEL SCHOOL
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