Alapati Naga Venkata Haswanth

• Built strong customer relationships through proactive communication, follow-ups, and tailored solutions, driving higher retention and product adoption.
• Handled escalations by collaborating with senior management and engineering teams, ensuring quick resolution of high-priority issues.
• Partnered with engineering to prioritize bug fixes based on user impact, improving product stability and overall performance.
• Improved ticket resolution rates and SLA compliance by introducing better troubleshooting methods, documentation practices, and knowledge sharing.
• Trained and mentored new team members on product expertise, troubleshooting techniques, and customer engagement, strengthening overall team capability.
• Collaborated with cross-functional teams to develop technical specifications and project requirements.
• Led troubleshooting efforts for complex engineering problems, ensuring timely resolution and minimal downtime.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

Client Engagements

Johnson & Johnson

• Successfully managed end-to-end support for Six business divisions, ensuring seamless operations across multiple environments.
• Coordinated with cross-functional teams to handle production issues, user escalations, and environment upgrades.
• Oversaw integration support involving Salesforce, SAP, and Kubernetes deployments, ensuring performance, stability, and compliance with organizational standards.

Archkey

• Collaborated with business and analytics teams to design the data model and SQL scripts required for building Power BI reports.
• Delivered optimized SQL queries to ensure accurate data extraction, transformation, and visualization for business intelligence needs.
• Validated report outputs by coordinating data testing and ensuring data consistency across visualization layers.

Dynatrace

• Supported the client in defining and implementing Data Quality (DQ) Rules aligned with governance and business requirements.
• Worked closely with the Dynatrace client team to analyze data sources, define validation criteria, and automate DQ rule creation within the OvalEdge platform.
• Improved data checks by setting up Data Quality rules based on the client’s important measurements.

• Collaborated with team members to optimize support processes, resulting in improved efficiency and response times.
• Participated in ongoing professional development opportunities to remain current with industry trends and technologies.
• Increased customer satisfaction by providing prompt and effective support for software and hardware issues.
• Served as a liaison between clients and internal departments to ensure comprehensive resolution of issues affecting multiple areas of business operations.
• Delivered comprehensive product training sessions for new customers, ensuring successful onboarding experiences.

• Conducted market research to identify new business opportunities and industry trends.
• Collaborated with cross-functional teams to streamline processes and improve service delivery.