Alaxander Joseph

• Configure and customize Microsoft Teams to meet the specific needs of our organization, including creating and managing teams, channels, tabs, and permissions.
• Provide technical support and troubleshooting for Microsoft Teams-related issues, including user training and guidance.
• Collaborate with cross-functional teams to integrate Microsoft Teams with other business systems and applications, such as Office 365, and third-party tools.
• Assist in the planning and execution of meetings and trainings using Microsoft Teams.
• Setting up Teams, Meeting Rooms, and Desk Phones.
• Strong expertise in troubleshooting and optimizing voice and video quality in MS Teams.
• Customized and configured MS Teams settings, channels, and permissions based on departmental requirements.
• Proficient in implementing voice policies, call routing, and emergency services.
• Managing Cisco IP Telephony in 13 different locations, handling all the ServiceNow tickets,
including P1, P2 incident tickets.
• Designing and implementing new sites as per the project.
• Troubleshooting major CUCM, CUC, VG, and CUBE call routing and signaling issues in
the Cisco production voice network.
• Configuring a new IP address for UCS, ESXi, CUCM, CUC, and voice gateway devices,
and updating the new IP in all dependencies (DNS, UC services).
• Decommissioning the existing sites, including all the configurations and devices.
• Provided root cause analysis for P1 incident issues, and provided permanent fixes.
• Regenerated all the expired self-signed certificates from CUCM and CUC.
• Prepared HLD and LLD using MS Visio for network documentation and training purposes.
• Configuration of the call signaling protocols on voice gateways (SIP, H.323, MGCP).
• Configuration of voice interfaces like FXS, FXO, ISDN, T1/E1 PRI.

• Handling all the service requests and incident tickets in ServiceNow without breaching the SLA.
• Supporting the end users via MS Teams.
• Designing and implementing new sites as per the project.
Configuration of new dial peers and translation rules as per site requirements.
• Upgrading all the voice gateways and routers' firmware using TFTPd32.
• Capturing and saving all the voice gateways and server backups on a weekly basis.
• Monitoring and replacing UCS server hard disks and power supplies upon failure.
• Monitoring critical alerts and server status of CUCM and CUC using RTMT.
• Generating and saving CDR reports and sharing the monthly call usage with the respective
site spoke.
• Coordinate with the service provider upon PRI-related issues. Decommission the existing
sites, including all the configurations and devices.