Summary
Overview
Work History
Education
Skills
Timeline
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Alaya Crousore

Fort Wayne

Summary

Driven professional with a robust background at Penn Station Subs, adept in process improvement and team collaboration. Excelled in enhancing operational efficiency and customer service, achieving significant improvements in workplace safety and productivity. Skilled in training new hires and managing inventory, consistently meeting employer-desired skills with a proactive approach. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem. Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.

Overview

1
1
year of professional experience

Work History

Team Member

Penn Station Subs
Fort Wayne
01.2024 - 06.2024
  • Participated in team meetings to discuss strategies for improvement.
  • Assessed company operations for compliance with safety standards.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Identified opportunities for process improvements within the department.
  • Implemented strategies to take advantage of new opportunities.
  • Collaborated with team members to maximize productivity and efficiency.
  • Upheld high standards of productivity and quality in operations.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Operated cash registers to process payments from customers.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Created detailed reports outlining project progress and results achieved.
  • Answered phone calls regarding inquiries about products or services.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Addressed customer needs, responding to specific requests.
  • Organized client meetings to provide project updates.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Trained new team members using approved training materials and information.
  • Collaborated with team members to achieve daily goals.

Crew Member

Little Caesars Pizza
Fort Wayne
01.2023 - 11.2023
  • Packed fast food products in approved containers, cups, and bags.
  • Assembled and served meals according to specific guest requirements.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Informed customers about daily specials in an engaging manner.
  • Tailored orders to address customer allergies and gluten concerns.
  • Checked expiration dates on all products before serving them to customers.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

High School Diploma -

Southside Highschool
Fort Wayne, IN
01-2024

Skills

  • Process improvement
  • Inventory management
  • Safety compliance
  • Customer service
  • Team collaboration
  • Sales reporting
  • Conflict resolution
  • Training new hires
  • Food safety
  • Performance monitoring
  • Operational efficiency
  • Client communication
  • Time management

Timeline

Team Member

Penn Station Subs
01.2024 - 06.2024

Crew Member

Little Caesars Pizza
01.2023 - 11.2023

High School Diploma -

Southside Highschool
Alaya Crousore