Mentoring & Coaching, Reading
ALBAN AUGUSTINE REBELLO
Program Manager
Mumbai,MH
Summary
Senior Program / Project Management & Consulting Leader with 14+ years of BFSI experience across CRM, Core Banking, Lending, Digital Banking, and Enterprise Transformation initiatives. Currently driving large-scale CRM modernization and digital transformation programs for Tier-1 banks, including greenfield implementations, major platform upgrades, and AI-led customer experience initiatives. Strong techno-functional background with proven ability to partner with CXOs, manage multi-vendor ecosystems, and deliver complex programs aligned to business outcomes.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Principal Consultant / Program Manager
BusinessNext
05.2024 - Current
- Working as Principal Consultant with Project / Program Management responsibilities for large-scale CRM implementations in the BFSI domain.
- Led a greenfield CRM implementation for Unity Small Finance Bank as Project Manager, covering end-to-end delivery from requirement finalization to go-live.
- Transitioned to IndusInd Bank engagement as Program Manager, successfully delivering a CRM system upgrade from GB 5.5 to GB 8.
- Currently managing multiple parallel strategic initiatives at IndusInd Bank, including:
- Virtual Relationship Manager (VRM)
- Smart RM platform
- Customer Digital Journey enhancements
- Generative AI and Predictive AI model implementations
- Coordinating with senior bank stakeholders, product teams, and system integrators to ensure timely delivery, risk management, and business alignment.
Senior Project Manager
Kiya.AI (Infrasoft Technologies Ltd)
04.2010 - 04.2024
- Key Responsibilities - Leading end-to-end project delivery for Core Banking, Lending, Digital Banking, LOS, LMS, AML, and Head Office solutions.
- Managing multi-country client portfolios across Asia, Middle East, Africa, and India.
- Acting as Techno-Functional Expert for banking operations, trade finance, treasury, lending, and digital solutions.
- Conducting product demos, solution walkthroughs, and pre-sales support for prospective clients.
- Performing GAP analysis, requirement gathering, and BRD preparation.
- Overseeing data migration, including legacy data mapping and validation.
- Driving UAT, implementation, training, go-live support, and sign-off.
- Leading and mentoring cross-functional teams and managing stakeholders at senior levels.
- Key Achievements - Awarded Employee of the Month multiple times for outstanding performance.
- Recognized as Emerging Leader of the Year – 2019.
- Kiya.AI is a SEI CMMI Level 5 assessed and ISO-certified organization specializing in BFSI solutions globally.
Education
Master in Financial Management -
Mumbai University
India01-2017
B.E. - Computer Engineering
Mumbai University
India01-2009
Skills
Program & Portfolio Management (Consulting & Delivery)
CRM Transformation (Greenfield & Upgrade Programs)
Digital Banking & Customer Experience Platforms
Generative AI & Predictive Analytics Enablement
Business Analysis, GAP Analysis & BRD
Data Migration, Integration & Modernization
Digital transformation
Interests
Timeline
Principal Consultant / Program Manager
BusinessNext
05.2024 - Current
Senior Project Manager
Kiya.AI (Infrasoft Technologies Ltd)
04.2010 - 04.2024
B.E. - Computer Engineering
Mumbai University
Master in Financial Management -
Mumbai University
Digital Crm Ai Transformation Experience
- Led greenfield CRM implementation for a Small Finance Bank, establishing end-to-end customer lifecycle management.
- Program-managed enterprise CRM upgrade for a Tier-1 private bank, upgrading platform from GB 5.5 to GB 8 with minimal business disruption.
- Driving parallel digital initiatives including Virtual Relationship Manager (VRM), Smart RM, and Customer Digital Journey platforms.
- Leading Generative AI and Predictive AI use cases focused on customer insights, RM productivity, and personalized engagement.
- Partnering with business, IT, and vendors to align digital roadmaps with regulatory and operational priorities.
Technical Domain Skills
Banking Operations & Head Office Modules (Treasury, Trade Finance, Fixed Assets, Vendor Procurement), Lending & Microfinance Operations, AML & Compliance Systems, SSRS (SQL Server Reporting Services), PL/SQL (Stored Procedures, Functions), Database Design & Data Mapping, Exposure to Java Technologies, Requirements & GAP Analysis, Solution Design & Development Coordination, Testing, QA, UAT & Rollout, System Migration & Integration, Support & Maintenance
Strengths
- Client communication
- Presentation skills
- Leadership
- Customer engagement