Albert Kemper
64361 Meadow Ridge Dr, Goshen
Summary
Analytical and detail-oriented professional skilled in conflict resolution, communication, and problem-solving. Proven track record in analyzing complex issues and providing solutions with reliability and self-motivation. Ready to leverage strong relationship-building skills as Jury Manager to support and grow within a dynamic team environment.
Overview
36
36
years of professional experience
Work History
Warranty Claim Rep
Forest River
Wakarusa, IN
01.2024 - Current
- Processed and analyzed customer claims with accuracy and attention to detail.
- Maintained accurate records of all communications with customers.
- Utilized effective problem-solving techniques to resolve complex customer issues.
- Communicated effectively both verbally and in writing when dealing with customers or colleagues.
Licensed Insurance Agent
American Senior Benefits
Elkhart, IN
01.2022 - 01.2024
- Provided customer service to clients by responding to inquiries, resolving complaints and providing policy information.
- Identified gaps in existing coverage and recommended additional services to meet customer needs.
- Analyzed clients’ current insurance policies and suggested additions or changes.
- Contacted prospective and current clients via telephone to provide quote and policy information.
Sr. Member Solutions Specialist
Interra Credit Union
Goshen, IN
01.2021 - 01.2022
- Implemented strategies for improving customer experience such as providing additional resources or introducing new products and services.
- Provided excellent customer service to members by responding promptly and accurately to inquiries regarding accounts and services.
- Utilized strong problem-solving skills to resolve member issues efficiently and effectively.
- Adhered to all applicable laws, regulations and policies while handling confidential information securely and responsibly.
Logistics Manager
Kopf Logistics Group
Elkhart, IN
01.2018 - 01.2020
- Managed logistics operations, including warehouse inventory and transportation of goods.
- Resolved customer issues or complaints in a timely manner.
- Provided training and guidance to staff members on logistics processes.
- Maintained accurate records of orders, shipments, invoices, bills of lading.
- Assisted in resolving disputes between customers, vendors, or other parties involved in the logistics process.
Driver/Manager
PackShip USA
Goshen, IN
01.2016 - 01.2018
- Maintained accurate records of driver logs, delivery schedules, maintenance costs, and other related data.
- Resolved conflicts between drivers or between drivers and customers in a professional manner.
- Discussed load and service expectations with driver on plan.
- Coordinated with customers regarding deliveries, resolving customer inquiries in a timely manner.
Private Investigator
Shelton Investigations
Angola, IN
01.2006 - 01.2015
- Gathered public records from government agencies such as DMV records, court documents, birth certificates and marriage licenses.
- Initiated contact with informants to gain intelligence on targets under investigation.
- Conducted background checks on individuals to verify personal history details such as employment records and criminal histories.
- Performed skip tracing services to locate missing persons or assets using internet search engines and social media sites.
- Maintained knowledge of current laws pertaining to private investigations practices.
- Conducted surveillance operations to gather evidence in criminal and civil cases.
Patrolman, Captain, Detective, Jail Officer, Merit Board, Case Manager II
Elkhart County Government
Goshen, IN
01.1994 - 01.2015
- Utilized a variety of law enforcement techniques including de-escalation tactics during confrontational situations.
- Recognized warning signs that indicate a potential threat before it escalates into violence or serious injury.
- Investigated crimes by interviewing witnesses, gathering evidence, writing reports, and making arrests when appropriate.
- Developed strategies to reduce crime in specific neighborhoods through collaboration with local government agencies.
- Interacted with diverse populations including youth, elderly, homeless individuals, and gang members while on patrol.
- Collaborated with other law enforcement agencies at the local, state, and federal level.
- Attended court hearings related to cases involving arrests made by self or other officers.
- Supervised public events to maintain order and enforce laws.
- Supervised law enforcement staff, such as jail staff, officers and deputy sheriffs.
Real Estate Agent
A Progressive Realty
Elkhart, IN
01.2005 - 01.2007
- Developed excellent communication skills through providing advice and guidance on property-related matters.
- Demonstrated ability to build strong relationships with clients, colleagues and other stakeholders in the real estate industry.
- Skilled in negotiating deals between buyers and sellers to ensure maximum benefit for both parties.
- Proficient in preparing detailed contracts and documents related to real estate transactions.
Appointed Missionary to Australia
The Association of Baptists for World Evangelism (ABWE)
Harrisburg, PA
01.2001 - 01.2003
- Established trust within community through selfless acts of service.
- Developed strong interpersonal skills while working with volunteers and local churches to support mission projects.
- Gained knowledge of different cultures and religions through extensive travel abroad on mission trips.
- Built trust within community, sharing personal testimony and listening to others.
- Prepared and presented weekly Bible lessons and sermons.
Patrolman
Goshen City Police Department
Goshen, IN
01.1991 - 01.1994
- Analyzed intelligence data from various sources to identify trends in criminal activity within the jurisdiction.
- Developed strategies to reduce crime in specific neighborhoods through collaboration with local government agencies.
- Maintained order during public disturbances, protests, and other events.
- Participated in ongoing training sessions designed to improve overall knowledge of department policies and procedures.
6th Grade Teacher
New Prairie School Corp.
New Carlisle, IN
01.1990 - 01.1991
- Developed meaningful relationships with parents and guardians by holding conferences and providing feedback on their child’s performance.
- Facilitated small group instruction based on student need levels and ability grouping strategies.
- Encouraged positive behavior management through effective classroom management techniques.
- Assessed student progress using various methods such as quizzes, tests, and projects.
Education
Elementary Education - undefined
Goshen College
Goshen, INElementary Education - undefined
Bethel College
INSkills
- Conversation/Relationship Building
- Self- motivation
- Sales
- Decision-making
- Team collaboration
- Microsoft office
- Conflict resolution
- Reliability
- Customer service
- Time management
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Relationship building
QUALIFICATION HIGHLIGHTS
- Insurance Claims in Trucking Industry through TIA.
- Licensed Insurance Agent in Indiana, Michigan and Texas
- Level 1 Insurance Fraud Certification through The North American Training Group.
- Achieved the rank of Captain/Commander of the Elkhart County Sheriff’s Department Patrol Division where I supervised over 50 Merit Deputies and 20 Reserve Deputies.
- Field Training Officer with the Elkhart County Sheriff’s Department where I trained new recruits. I was able to train numerous Merit and Reserve Deputies to do the job of a Patrolman which positively impacted the Sheriff’s Department as well as the community.
- As a Real Estate Agent, I had over $750,000 in property sales during my first year.
- Served as Deacon and Treasurer in my church.
- Served 2 years as an appointed Missionary to Australia with Association of Baptists for World Evangelism (ABWE).
- Gained the ability to work in a group setting (Sheriff’s Department Administration, Deacon, Teacher, Missionary) and as an individual (Patrolman, Detective, Treasurer, Investigator, Real Estate Agent and case manager).
- Achieved over $100,000 in collections during my first month as Sr. Member Solutions Specialist with Interra Credit Union.
Timeline
Warranty Claim Rep
Forest River
01.2024 - Current
Licensed Insurance Agent
American Senior Benefits
01.2022 - 01.2024
Sr. Member Solutions Specialist
Interra Credit Union
01.2021 - 01.2022
Logistics Manager
Kopf Logistics Group
01.2018 - 01.2020
Driver/Manager
PackShip USA
01.2016 - 01.2018
Private Investigator
Shelton Investigations
01.2006 - 01.2015
Real Estate Agent
A Progressive Realty
01.2005 - 01.2007
Appointed Missionary to Australia
The Association of Baptists for World Evangelism (ABWE)
01.2001 - 01.2003
Patrolman, Captain, Detective, Jail Officer, Merit Board, Case Manager II
Elkhart County Government
01.1994 - 01.2015
Patrolman
Goshen City Police Department
01.1991 - 01.1994
6th Grade Teacher
New Prairie School Corp.
01.1990 - 01.1991
Elementary Education - undefined
Goshen College
Elementary Education - undefined
Bethel College