Albert Komnoor
Hyderabad
Summary
Results-driven professional with extensive experience in digital operations and healthcare. Proven ability to deliver high-quality outcomes and drive organizational success. Accomplished Process Trainer with a strong track record in training new hires and enhancing trainee skills. Committed to continuous improvement and staying ahead of industry trends.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Digital Operation - Process Trainer
Cognizant Technology Solutions Pvt Ltd
Hyderabad
09.2024 - Current
- Conducted onboarding sessions for new joiners, enhancing engagement through tailored training programs.
- Designed comprehensive training modules suitable for various learning styles.
- Assessed trainee progress with evaluations and mock audits to ensure performance benchmarks were met.
- Collaborated with operations and quality teams to align training with business objectives.
- Identified learning gaps and implemented targeted upskilling plans based on analysis.
- Maintained and updated SOPs, creating learning aids to support compliance standards.
- Facilitated refresher sessions to reinforce critical moderation policies and procedures.
- Achieved 100% First Pass Yield across all training batches, demonstrating instructional effectiveness.
- Conducted classroom, on-the-job, and web-based training sessions to ensure employee understanding of processes.
Medical Scribing - Process Trainer
Cognizant Technology Solutions
Mumbai
10.2022 - 08.2024
- Company Overview: Cognizant Technology Solutions Pvt Ltd is MNC handling multiple projects across the globe.
- Achievements as a Virtual Scribe and Process Trainer:
- Consistently maintained an accuracy rate of over 98% while scribing medical records and documentation, ensuring high-quality patient records.
- Implemented time-saving transcription tools and techniques, resulting in a 20% increase in transcription speed, thus enabling quicker documentation turnaround.
- Developed comprehensive training modules and conducted training sessions for new virtual scribes, leading to a significant reduction in onboarding time and improved overall team performance.
- Spearheaded quality assurance initiatives, resulting in a significant reduction in errors across the team's scribing and ensuring compliance with medical standards.
- Received consistently positive feedback from healthcare professionals and institutions for accurate and timely documentation, contributing to client retention and new business referrals.
- Collaborated with the operations team to streamline workflows and reduce inefficiencies, leading to cost savings of 10% in transcription operations.
- Stayed updated with the latest medical terminology and industry best practices, earning additional certifications in medical transcription.
- Cognizant Technology Solutions Pvt Ltd is MNC handling multiple projects across the globe.
Medical Scribe
AQuity Solutions Pvt Ltd
01.2009 - 01.2022
- Company Overview: AQuity Solutions is one of the leading company in healthcare industry.
- As a Virtual Scribe and Transcriptionist, I have consistently delivered exceptional results, combining accuracy, efficiency, and a commitment to excellence.
- Maintained a remarkable accuracy rate of over 98% across a wide range of transcription and scribe tasks, ensuring the integrity and reliability of critical medical records and documentation.
- Introduced innovative transcription tools and techniques, resulting in a 20% increase in transcription speed, which enabled quicker documentation turnaround without compromising quality.
- Pioneered quality assurance initiatives that led to a 15% reduction in errors within the transcription team, guaranteeing compliance with stringent medical standards.
- Garnered consistent praise from healthcare professionals and institutions for accurate and timely documentation, contributing significantly to client retention and referrals.
- Collaborated with the operations team to streamline workflows and eliminate inefficiencies, resulting in cost savings of 10% in transcription operations.
- Pursued continuous learning by staying updated with the latest medical terminology and industry best practices, earning additional certifications in medical transcription and coding.
- These achievements underscore my expertise as a Virtual Scribe and Transcriptionist, demonstrating my dedication to maintaining high standards, improving processes, and ensuring the utmost accuracy and efficiency in healthcare documentation.
- AQuity Solutions is one of the leading company in healthcare industry.
Education
Higher secondary school certificate (HSC) -
Mumbai University
03-2005
Secondary school certificate (SSC) -
Mumbai University
03-2003
Bachelor of Arts -
Pursuing Graduation
Skills
- EHR Software
- Active Listening
- Multitasking
- Adaptability
- Attention to Detail
- Time Management
- Communication
- Teamwork
- Technical Proficiency
- Research Skills
- Critical Thinking
- Professionalism
- Employee training
- Process improvement
- Learning management
- Effective communication
- Training module design
- Training delivery
- Coaching and mentoring
- Classroom experience
Languages
- English
- Hindi
- Marathi
- Kannada
- Telugu
Personal Information
Date of Birth: 06/04/87
Affiliations
- A guitarist with a deep love for music
- An adventure loving person.
Accomplishments
- Best performer award for excellence in training delivery and throughput.
Certification
- Lean Six Sigma White Belt
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Telugu
Beginner
A1
Kannada
Intermediate (B1)
B1
Timeline
Digital Operation - Process Trainer
Cognizant Technology Solutions Pvt Ltd
09.2024 - Current
Medical Scribing - Process Trainer
Cognizant Technology Solutions
10.2022 - 08.2024
Medical Scribe
AQuity Solutions Pvt Ltd
01.2009 - 01.2022
Higher secondary school certificate (HSC) -
Mumbai University
Secondary school certificate (SSC) -
Mumbai University
Bachelor of Arts -
Pursuing Graduation