Albert Patrick
Bangalore
Summary
IT Head with 25 Years' Experience in Middle East and India Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
Work History
IT Head -Hospital
MVJ Medical College & Research Hospital
Bangalore
07.2023 - Current
- Analyzing and supporting the business requirements of all departments to determine their technology needs @ Medical College and Research Hospital
- HIMS Implementation -CIFTTECH / Vendor Management /Employee Training on HIMS /Bio Metric Attendance for Employee /NMC Attendance for Doctors / Medical Students Biometric Attendance /CCTV/ IT Training to workforce/Examination Support
- Implementation and Maintenance of HIMS software Support at hospital
- Conducting routine evaluations of network and data security
- Locating and seizing chances to enhance and update software and systems
- Creating and implementing the organization's IT policy and best practice manuals
- Creating workshops and training programmes for staff.
IT Support Manager
St. Johns Medical College Hospital
Bangalore
04.2020 - 07.2023
- Managing a Team of Support Engineers Assisting Employees and Students in 50 Plus Medical Departments of Specialty and Super Specialty Departments at St
- Johns Medical Academy of Health Science
- Providing Support on all End Point Devices Hardware, Software, Applications, HIS, LIS, PACS, Vendor Management, Asset Management, Managed Services, IT Project Management, User training
- NAAC Assessment, NMC Assessment, NABH Assessment, Nursing and Allied Health Services, MBBS, PG, DNB Examination Support with RGUHS University
- Managing Bio Metric Attendance system for Student of Medical College Hospital and Allied Health Services.
IT Manager
Tech International
Bangalore
02.2012 - 12.2019
- IT Dealer Network in India and Heading the IT Service and Support Department in Karnataka - India
- Approve vendors to the organization within the Budget Allocated
- Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance
- Coordinate priorities between the IT department and user departments
- Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
Technical Support Engineer
HP-Global soft
Bangalore
11.2006 - 12.2007
- Providing E-Support (Chat) working on 24/7, for the entire range of HP & Compaq Customers for USA and Canada on troubleshooting and fixing of all the Hardware, Software & Firmware issues for HP & Compaq Systems, Laptops & Printers.
Systems Engineer
Qatar Armed Forces , Head Quarters
Doha
11.2000 - 11.2005
- Installed Around 8000 Desktop PC'S to Qatar Armed Forces Network with 28 Remote Army Locations across State of Qatar, Implementing and Maintaining Network Sites
- Installing Client Server based Network(Win NT & 2000)
- Installing Oracle Financials and Citrix Met frame on Client systems
- Creating user ID's, Profiles, File areas and Configuring mail system
- Implementing Security policies
- Installing Print Servers
- Unattended Installation analyzing and troubleshooting networks to include Microsoft windows 2000 operating systems local and remote
- Helping in Procuring of New Systems and Peripherals.
Sr. Systems Engineer
GES -TECHNOLIGES
Bangalore
07.1998 - 10.2000
- Ges Technologies was into Manufacturing of DataMini Brands of Computers and Servers in India
- To Train junior engineers in isolating and fixing the problems in PC-Hardware for DataMini Systems units
- To provide support to large Public sectors companies and big corporate offices and banks
- To provide support to Dealer Network and asset management in the latest technologies.
Customer Support Engineer
HCL - Computers
Bangalore
01.1997 - 06.1998
- Hands-on technical experience with Intel Based computer systems
- Configuration and troubleshooting of Intel-Based PC workstations, Laptops and Peripherals
- Well experienced in setting of windows NT/95/98 systems
- Having good experience on networking and cabling of computers and Network Implementation administration and maintenance of peer to peer networks on windows NT platform.
Customer Support Engineer
Bin-Hassosah Establishment
Kingdom of Saudi Arabia
12.1994 - 12.1996
- Well experienced in installation and Troubleshooting of Dos, Windows 3.11, windows 95 and Novell Netware 3.1 on IBM compatible computers
- Well experienced in installing and troubleshooting of Micro Computers, Home Computers, Notebooks, Plotters, Printers, Scanners, Fax Machines and Home Video Games
- Well experienced on installing and troubleshooting of all kinds of PC compatible software's in both English and Arabic interfaces.
Customer Support Engineer
Aptech
Bangalore
06.1993 - 11.1994
- Assembling and Troubleshooting of Intel based computers ie..286,386 and 486 systems
- Servicing of all kinds of monitors and power supplies
- Servicing of Dot-Matrix printers
- Carry on preventive maintenance of systems on Site
- Carry out daily site health check up on the status of the systems and installing of software's.
Education
Master's In applied information technology -
ICPEM- Niti Ayog-Govt of India
01.2018
ITIL V3-Foundation Certificate in IT Service Management -
AXELOS
01.2016
MCSE-2003 -
NIIT-CATS
01.2003
CNE-Novell Intranet ware 4.11 -
TATA -Unysis
01.1997
Diploma in Computer Science -
Raman Polytechnic
01.1992
Vocational Training PCServicing -
VET-Polytechnic
01.1992
Skills
- Assist with digital & technology project activities as required
- Oversees IT operations
- Leads team of IT staff
- Design and Implements IT strategies and infrastructure
- Identifies and eliminates security risks
- Analyses business requirements for IT needs and systems
- Communicates within IT team and across departments as needed
- Assesses need for new equipment and software
- Prepares progress and budget reports for upper management
- Hires/Train new members of IT staff
- Builds and maintains relationships with outside vendors
- Contributes to team effort by accomplishing related results as needed
- Interact with all levels of IT and business leadership
- Service Desk handles incidents and requests and provides an interface for other ITSM processes Provides life-cycle management of all service requests and keeps customers informed of progress
- Problem Management resolves the root causes of incidents to minimize the adverse impact of incidents and problems caused by errors in the infrastructure
- Knowledge Management documents processes, procedures, procurement and troubleshooting activities to improve the efficiencies and effectiveness of the Service Desk, Technologists, and Operations
- Microsoft Server AD/Office 365 Administration/Service Management/Team Management/Firewall/Antivirus
- Team building
- Organization and Time Management
Personal Information
- Passport Number: Z3113104
- Notice Period: 30 Days
- Date of Birth: 11/15/70
- Nationality: Indian
Languages
- English
- Arabic
- Hindi
- Kannada
- Tamil
- Telegu
- Malayalam
Timeline
IT Head -Hospital
MVJ Medical College & Research Hospital
07.2023 - Current
IT Support Manager
St. Johns Medical College Hospital
04.2020 - 07.2023
IT Manager
Tech International
02.2012 - 12.2019
Technical Support Engineer
HP-Global soft
11.2006 - 12.2007
Systems Engineer
Qatar Armed Forces , Head Quarters
11.2000 - 11.2005
Sr. Systems Engineer
GES -TECHNOLIGES
07.1998 - 10.2000
Customer Support Engineer
HCL - Computers
01.1997 - 06.1998
Customer Support Engineer
Bin-Hassosah Establishment
12.1994 - 12.1996
Customer Support Engineer
Aptech
06.1993 - 11.1994
Master's In applied information technology -
ICPEM- Niti Ayog-Govt of India
ITIL V3-Foundation Certificate in IT Service Management -
AXELOS
MCSE-2003 -
NIIT-CATS
CNE-Novell Intranet ware 4.11 -
TATA -Unysis
Diploma in Computer Science -
Raman Polytechnic
Vocational Training PCServicing -
VET-Polytechnic
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