ALBIN BABY
98 Woodfern Dr, Scarborough,Ontario
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
8
8
years of professional experience
Work History
Field Service Technician
Bell Technical Solutions Inc.
Kitchener, ON
11.2021 - Current
- Installed new equipment and demonstrated to customers proper methods for operating equipment after it had been installed.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Discussed and recommended service options with customers and explained costs involved.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Grocery Clerk
Zehrs Markets
Kitchener, Ontario
04.2020 - 07.2021
- Stayed current on available products, store promotions and customer service policies to better serve shoppers
- Checked for outdated and overripe grocery items and removed from inventory
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Desktop Support Specialist
Cynere Infotech pvt Limited
Ernakulam, India
01.2017 - 11.2019
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
- Worked with various systems, software and peripherals and various types of games
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques
- Enhanced helpdesk ticketing system, resulting in 15% reduction in support call turnaround time.
Computer Repair Technician
Pittapillil Cyber Store
Kerala, India
07.2014 - 11.2016
- Researched and identified problems with computers and advised staff and clients on plans of action
- Disassembled computers to perform diagnostics and check for repair needs
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Refurbished used computers and technological equipment, saving companies money.
Education
Applied Network Infrastructure and System Administration -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2021
Bachelor of Science - Computer Applications
Mahatma Gandhi University
Kerala, India03.2014
Skills
- Desktop and Laptop Installations
- Network Component Installations
- Hardware and software installation
- Technical Support
- Microsoft Office Specialist
- Proficient in PHP, AJAX, JQuery
- Proficient in HTML, CSS and XML
- Database programming
Timeline
Field Service Technician
Bell Technical Solutions Inc.
11.2021 - Current
Grocery Clerk
Zehrs Markets
04.2020 - 07.2021
Desktop Support Specialist
Cynere Infotech pvt Limited
01.2017 - 11.2019
Computer Repair Technician
Pittapillil Cyber Store
07.2014 - 11.2016
Applied Network Infrastructure and System Administration -
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Applications
Mahatma Gandhi University
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