Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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Albin Christo

Albin Christo

Bangalore

Summary

Results-driven Operations Specialist with over 4 years of experience in financial risk investigation, process optimization, and team mentoring at Amazon. Proven ability to drive quality outcomes, manage complex projects, and lead cross-functional teamwork in high-pressure environments. Adept at operational strategy, training, and analytics, with a strong track record of exceeding productivity targets and fostering continuous improvement. Seeking a lead or manager-level role to leverage leadership and operational expertise.

Overview

2026
2026
years of professional experience

Work History

Operations Specialist

Amazon
01.2022 - Current
  • Led investigation and resolution of financial reimbursement claims, specializing in missing inventory and reimbursement cases across multiple marketplaces.
  • Drove collaboration with Compliance and Seller Support teams to deliver effective solutions to complex seller issues under strict service timelines.
  • Mentored and trained new team members, improving onboarding efficiency and overall team performance.
  • Conducted deep-dive analyses and root-cause investigations for high-impact merchant and seller reimbursement requests.
  • Managed research and resolution of lost and damaged inventory cases in a fast-paced contact center environment (email/ticketing).
  • Consistently achieved weekly productivity and quality benchmarks, and took on additional tasks to support team success.
  • Streamlined operational processes to enhance efficiency in inventory management.
  • Coordinated cross-functional communication to improve workflow and reduce delays.
  • Assisted in training new team members on standard operating procedures and best practices.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Facilitated team meetings to encourage collaboration and share best practices across organization.

HR Assistant (Operations)

Amazon
2020 - 2022
  • Managed PeopleSoft HRMS data and executed HR operations for America's regions, ensuring 100% accuracy in employee database management and benefits administration.
  • Supported HR Partners with compensation, legal name changes, payroll, and benefits, maintaining strict compliance and confidentiality.
  • Streamlined end-to-end HR processes, coordinated documentation (employment verification, visa letters, termination agreements), and handled confidential monetary transactions.
  • Served as a subject matter expert on HR transactions and systems, providing guidance and support to peers and stakeholders.
  • Led PeopleSoft bulk uploads and system clean-ups, accountable for data quality improvement initiatives.
  • Tracked, analyzed, and reported Service Level Commitment (SLC) metrics to identify areas for process improvement.
  • Coordinated employee records management using HRIS software for accurate data tracking.
  • Responded to employee inquiries regarding benefits and company policies, providing timely information.

Education

Bachelor of Engineering - Electronics and Communication

CMS College of Engineering and Technology
01.2019

Skills

  • Operational Leadership & Team Management
  • Financial Risk Investigation & Process Improvement
  • Root Cause Analysis & Data Analytics
  • PeopleSoft HCM, HRIS, Workday (Basic)
  • SQL, MS Office Suite, Excel, Alteryx
  • Vendor and Stakeholder Relations
  • Ticketing Systems
  • Training & Mentoring
  • Six sigma methodologies

LANGUAGE

English Fluent
Tamil Native
Malayalam Fluent

Timeline

Operations Specialist

Amazon
01.2022 - Current

Bachelor of Engineering - Electronics and Communication

CMS College of Engineering and Technology

HR Assistant (Operations)

Amazon
2020 - 2022

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Albin Christo