Albin Sibi Joseph
Kottayam
Summary
Accomplished and Pro-Active Operations Manager with five years of experience. Apply communication, organization, and project management skills to save employers time and money. Strong collaboration and management skills. Experience using JIRA and other project management tools to track assignments.
Overview
6
6
years of professional experience
Work History
Operations Manager
Futureforge Technologies Pvt Ltd
01.2024 - Current
- Strategic Planning: Developed and executed operational strategies aligned with company objectives, resulting increase in efficiency.
- Process Optimization: Implemented lean methodologies, reducing operational costs maintaining quality standards.
- Team Leadership: Managed a team of 10+ employees, fostering a collaborative and high-performance work environment.
- Quality Control: Established and maintained quality assurance processes, achieving increase in customer satisfaction.
- Project Management: Led cross-functional projects, ensuring timely completion within budget.
- Risk Management: Identified and mitigated operational risks, enhancing overall safety and compliance.
Senior Operations Executive
Futureforge Technologies Pvt Ltd
01.2021 - 12.2023
- Ensure and monitor all operations are carried on in an appropriate and cost-effective way
- Improve operational management systems, processes and best practices
- Assist HR with recruiting when necessary
- Work with the board of directors to determine values and mission, and plan for short and long-term goals
- Identify and address problems and opportunities for the company
- Build alliances and partnerships with other organizations
- Support worker communication with the management team
- Perform quality controls and monitor production KPIs
- Train and supervise staff to accomplish the desired output.
Operations executive
Woft Technologies Pvt Ltd
12.2019 - 11.2020
- Performing administrative duties including answering phones, scheduling appointments, etc
- Supporting the operations manager with the enforcement of company policies and standards
- Tracking daily operations and reporting or resolving issues and maintaining company databases.
Software support Associate
Teleperformance India Pvt Ltd
08.2018 - 11.2019
- Reply to inbound requests from channels in prescribed service levels
- Determine, review criticality and prioritize resolution of issues
- Resolve cases and support Lead Software Support Analysts
- Engage in the Knowledge Management process by creating and using materials
- Offer direct technical support to the user through phone and email.
Education
B Tech - Computer Science & Engineering
MG University, Kottayam
12.2018
Higher Secondary Education -
St. Michael's H.S.S, Kottayam
12.2014
Secondary Education -
St.Joseph's English Medium school, Kottayam
12.2014
Skills
- Leadership and Team Management
- Strategic Planning
- Project Management
- Financial Management
- Analytical and Problem-Solving
- Communication
- Technology Proficiency
- Adaptability and Flexibility
- Negotiation and Vendor Management
Activities
- Student Coordinator for College Sports Club.
- College Football Team Captain.
Languages
- English
- Hindi
- Malayalam
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Accomplishments
- Student Coordinator for College Sports Club.
- College Football Team Captain.
Timeline
Operations Manager
Futureforge Technologies Pvt Ltd
01.2024 - Current
Senior Operations Executive
Futureforge Technologies Pvt Ltd
01.2021 - 12.2023
Operations executive
Woft Technologies Pvt Ltd
12.2019 - 11.2020
Software support Associate
Teleperformance India Pvt Ltd
08.2018 - 11.2019
B Tech - Computer Science & Engineering
MG University, Kottayam
Higher Secondary Education -
St. Michael's H.S.S, Kottayam
Secondary Education -
St.Joseph's English Medium school, Kottayam
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