Accomplished Senior Manager with 18+ years of expertise in customer experience, retention, and people leadership, leveraging strategic initiatives to elevate customer satisfaction and loyalty. Proven record of leading large teams (90+), implementing AI-driven innovations (ChatGPT, Gemini), optimizing post-sales services, and developing retention strategies that drive measurable business growth. Currently spearheading entrepreneurial ventures (Work Gurukool and VivaahParv Matrimony) to redefine work culture and customer engagement.