Dynamic project manager with established expertise in Agile Scrum leadership and process optimization driving project success. Expert in stakeholder management and change management, I drive successful digital workforce initiatives, enhancing efficiency and resource utilization. Passionate about delivering impactful results and fostering team collaboration in fast-paced environments.
Date of Birth: 06/25/83
A results-oriented banking professional with proven abilities in strategic planning & execution, improving efficiency of Human Bot operations, team building and detailing project information to determine effective processes for operations., Bot Management, RPA Command Centre, Project Management, Agile Scrum Lead, Process Optimization, Stakeholder Management, Lean & Simplification expert, Change Management, Expertise in conducting consultative studies to benchmark the processes and recommend transformation opportunities to improve process through various levers including RDA, RPA, In-house automations and process improvements. Set up a dedicated RPA Tenant for the unit by interacting with UiPath & RPA CoE. Change Management: Hands on experience in managing migration of 300 FTEs.
Project Manager / Change Manager/ Agile Scrum/Simplification/ Command Centre Lead from December 2014 till date., Accountable for management of Digital workforce, Leading centralized Command Centre with scope including Deployment, Monitoring, Development and performance reporting, Derive efficiency and maximum value from Bots an automation with minimal cost on command, control and change activities, Highly skilled & experienced in setting up processes to ensure delivery within specified timelines and enhance operational efficiency, Creating and promoting atmosphere of continuous improvements in Digital operation journey by generating maximum value for customer and bank, Define and implement strategy on Run operations for Robotics, As part of Bank wide initiative, suggested optimization of licenses by incorporating lean concepts, Having a sound knowledge on artifacts, documentations and governance required for RPA implementation, Managing developers with VBA/UiPath/Tableau skillsets, Lead the delivery of business improvement projects to enable improvements in customer and business value, Provide training, mentoring and guidance to business in the use of Continuous Improvement tools, Actively identify potential risks & issues relating to the delivery of projects and manage a resolution process in a timely manner, only escalating major issues., Communicating ideas and opinions to other members of management., Participate in Lean health checks and go/no goes, Process mapping, value stream mapping, identifying inefficiencies in productivity, Demonstrate performance excellence behaviors within the business and champion performance excellence, Share proposals to customer and conduct walkthrough to buy in the idea and work on implementation, Lead the development, implementation and evaluation of strategic, tactical and operational stakeholder engagement plans, programs, projects and initiatives to align with Business goals and direction, Lead specific stakeholder outreach initiatives, dialogue and other forms of engagement to understand key concerns and issues and inform review and enhancement of services and service delivery, Provide input into weekly/monthly reports to all stakeholders and Project Board, Manage stakeholder mapping and prepare communications to stakeholders and close loop actions, Building strong stakeholder relationships both at practitioner level and at senior level, influencing people with different agendas to adopt new concepts and different ways of working, Support and Achieve financial targets defined for the team through revenue generation, Strong governance and project management expertise, Stakeholder management across verticals/franchises, Established a proven record of success in handling multiple projects delivered on time, Effectively managed & led complex projects with extensive experience in interacting with stakeholders, Leading project teams, interacting with key stakeholders and taking accountability for end to end delivery, while ensuring all governance, risk, finances and resources are managed effectively, Line management responsibility for project resources, Supporting the bank in driving COVID incidents to ensure there is no customers impact, Work with end-users and stakeholders ensuring delivery of the project objectives in alignment with the P3M methodology with agreed timelines, budget and quality, Successfully and timely delivery of projects/requirements based on the complexities contributing to the overall strategic growth of the Units, Partnering and actively engaging with Stakeholders to provide an overall view of projects and deliverables, Make decisions on all projects driven by self appropriately, Streamline and simplify the process within Project environment by Lean concepts and quality tools and techniques, Generating MI's, reporting milestones, Headcount numbers, change board packs etc as per agreed timelines to the Senior Management, Provide project management and transition management expertise and leads projects/Programme of Business Unit