Aleena Mahapatra
Greater Noida
Summary
Intelligent Quality Manager with talents in monitoring production quality and improving productivity. Deep understanding of the tools and concepts that go into quality management. Flexible, reliable, and ensure standards meet expectations and legal compliance.
Overview
12
12
years of professional experience
Work History
Quality Manager
Methodworks Private Limited
Noida
09.2022 - 06.2024
- Collaborated with cross-functional teams in the development of new products and processes to ensure high levels of quality are maintained throughout the design phase.
- Created KPIs related to process performance metrics such as defect rate, scrap rate.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
Quality Manager
Advic Consultancy
Ranchi
07.2018 - 09.2022
- Provided leadership in developing best practices for continuous improvement initiatives across all departments.
- Analyzed customer feedback data to identify potential areas of improvement within the product life cycle process.
- Developed SOPs outlining quality control policies and procedures.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Provided technical guidance on quality control activities to support efficient operations.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
Quality Auditor
Tech Matrix Solutions PVT Ltd
Gurgaon
11.2015 - 07.2018
- Tracked quality metrics such as defect rate, rework rate, waste rate.
- Analyzed data from customer surveys and suggested solutions for improvement.
- Verified accuracy of inspection records and updated them as required.
- Created reports on audit findings, including recommendations for improvements.
- Conducted internal audits to ensure compliance with quality standards.
Customer Care Executive
True North AR India PVT Ltd
Gurgaon
01.2012 - 08.2015
- Investigated customer complaints and provided solutions within acceptable time frames.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
Education
Some College (No Degree) - Science Education
Godavarish Mahavidyalaya
Odisha BanpurGodavarish Vidyapitha
Banpur OdishaSkills
- Continuous Improvement
- Internal Auditing
- Supplier Relationship Management
- Performance monitoring
- Issue Resolution
- Problem-solving abilities
- Document Management
- Total Quality Management
- Compliance Monitoring
Timeline
Quality Manager
Methodworks Private Limited
09.2022 - 06.2024
Quality Manager
Advic Consultancy
07.2018 - 09.2022
Quality Auditor
Tech Matrix Solutions PVT Ltd
11.2015 - 07.2018
Customer Care Executive
True North AR India PVT Ltd
01.2012 - 08.2015
Some College (No Degree) - Science Education
Godavarish Mahavidyalaya
Godavarish Vidyapitha
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