Alejandra Campos
South Bend
Summary
Reliable and detail-oriented IFT Worldwide employee with over seven years of experience supporting quality-focused manufacturing operations, employee training, and cross-department communication. Currently pursuing an Associate of Applied Science (AAS) in Cybersecurity/Information Assurance through Ivy Tech Community College with hands-on experience in IT support, Linux, virtualization, networking, and cybersecurity concepts. Seeking to transition into a Help Desk Technician role by applying strong troubleshooting, documentation, communication, and problem-solving skills while continuing to grow within IFT.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Racker/Packer Passivation Department
IFT Worldwide
08.2018 - Current
- Operate and assist with passivation processes including ovens, humidity testing, and salt spray testing.
- Inspect incoming and outgoing stainless steel components for quality issues including nicks, dings, scratches, and other defects.
- Document issues and communicate findings with quality team to facilitate timely customer notifications and resolutions.
- Prioritize daily workload based on production schedules to help ensure orders are completed accurately and shipped on time.
- Train new employees on department procedures and quality standards to ensure consistent workflow and performance.
- Serve as a department resource by answering questions, assisting coworkers, and helping resolve process-related issues.
- Maintain accurate documentation while following detailed procedures and quality standards.
- Collaborate with multiple departments to address issues and align efforts with company objectives.
Education
Associate of Applied Science (AAS) - Cybersecurity/Information Assurance
Ivy Tech Community College
South Bend, IN06-2026
Skills
- IT Support & Troubleshooting Fundamentals
- User Support & Training
- Quality Control & Process Improvement
- Microsoft 365 Applications
- Windows Operating Systems
- Linux Fundamentals
- Virtual Machines & Virtualization Technologies
- Cybersecurity Fundamentals
- Security Monitoring Concepts
- Security Operations Center (SOC) Concepts
- Network Protocol Analysis
- Documentation & Issue Tracking
Certification
- Security Operations Center (SOC) Specialist Certificate
- Ivy Tech Community College | Completed May 12, 2024
- Introduction to AI Certificate
- Ivy Tech Community College | Completed November 21, 2025
Technical Experience
- Completed cybersecurity labs involving virtual machines, Linux environments, networking concepts, and troubleshooting.
- Applied cybersecurity concepts including security operations, vulnerability awareness, and network analysis.
- Developed foundational knowledge of IT support, operating systems, and security practices through hands-on coursework.
Timeline
Racker/Packer Passivation Department
IFT Worldwide
08.2018 - Current
Associate of Applied Science (AAS) - Cybersecurity/Information Assurance
Ivy Tech Community College