Alejandra Valencia
Seymour
Summary
Dynamic professional with a proven track record at Rodriguez and Sons Automotive, excelling in customer service and data entry. Leveraged Microsoft Excel proficiency to enhance documentation accuracy by 30%, fostering improved client relations and operational efficiency. Demonstrated exceptional office administration and interpersonal skills, contributing to a collaborative and productive work environment.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Rodriguez and Sons Automotive
10.2024 - 11.2024
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Server
Pluckers Wing Bar
01.2024 - 09.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Associate
Goodwill
11.2021 - 03.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Quality Inspector
TRG
06.2021 - 11.2021
- Inspected and packaged products meticulously according to manufacturing specifications.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Examined products for imperfections and defects.
Education
High School Diploma -
Seymour, IN06-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Customer and client relations
- Clerical support
- Documentation and recordkeeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Rodriguez and Sons Automotive
10.2024 - 11.2024
Server
Pluckers Wing Bar
01.2024 - 09.2024
Sales Associate
Goodwill
11.2021 - 03.2022
Quality Inspector
TRG
06.2021 - 11.2021
High School Diploma -
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