Summary
Overview
Work History
Education
Skills
GAINSIGHT CERTIFICATIONS
Certification
Involvement
Timeline
Generic

Alekhya Boyapally

Hyderabad

Summary

Efficiency-focused ambitious SaaS analyst with Five years of experience striving for a challenging opportunity that strengthens knowledge and thoroughly utilizes skills. consistently recognized as a competent contributor. Always eager to learn and grow more.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Analyst (Customer Success)

Gainsight
Hyderabad
05.2022 - Current
  • Being an SME of several modules that investigate user queries in product raised by the client and offer efficient functioning solutions for the business use cases, I operate as a technical analyst for the product.
  • Configured, deployed, and administered the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations,Build Calls to Action ("CTA's") and associated playbooks and good knowledge in integrating Gainsight with Salesforce and other platforms.
  • Implement the solutions suggested on the Dev environment. So the power users could test them before we move the changes to Production which involved multiple calls with the CS team to fine-tune the requirements and propose a feasible solution and also write test cases for the UAT users to test the solutions
  • Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds.
  • Implement business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers
  • Manage day-to-day support of users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions.
  • Along with the changes we also create a user enablement document for the CSM to use the solutions efficiently and discuss potential Gainsight features that have not been used yet to get insights from the business so they can be planned for the future with detailed stories and data points.

Production Support Engineer

TATA Consultancy Services
Hyderabad
06.2019 - 05.2022
  • Strong experience in using SQL to debug user-reported issues and implement data fixes through SQL scripts
  • I also contributed to the development and enhancement of stored procedures and functions in SQL to improve the application's performance and functionality
  • I utilize logical reasoning to analyze situations and effectively employ available debugging utilities.

Data Analytics Intern

Plianto Technologies (IIT Hyderabad)
Hyderabad
05.2018 - 07.2018
  • Analyzed the government of Telangana Tax data using clustering
  • And categorized the dealers of Telangana state into genuine and anomalous
  • K- means clustering, Anomaly detection.

Education

Bachelor of Technology - Computer Science

Jawaharlal Institute of Technology
Hyderabad, India
05.2019

FIITJEE
Hyderabad, India
04.2015

St. Aloysius High School

Skills

  • Expertise in configuring various Gainsight use cases in accordance with customer requirements
  • Strong troubleshooting skills and have good experience in System application Monitoring, Debugging Tools, performance Improvements, Query/issue Resolution
  • Excellent communications, interpersonal, and consultative skills, work effectively with clients, peers, and business/IT management
  • Good interpersonal and communication skills
  • Strong analytical skills and proven ability to simplify and clearly communicate with technical and business stakeholders

GAINSIGHT CERTIFICATIONS

  • Gainsight Associate Admin (Level 1)
  • Admin Level 2 - Journey Orchestrator and Surveys
  • Admin Level 2 - Reports & Dashboards Exam

Certification

  • Oracle Java Certification (Java Fundamentals), Oracle Academy - TASK
  • SQL Certification, Oracle Academy - TASK
  • National Hackathon Certification, MHRD
  • Data Analysis Certification, IIT – Hyderabad.

Involvement

  • Organizer for Ekalavya ’18, a national level sport symposium.
  • Organizer for Qubit ‘18, a national level technical symposium held at MGIT.
  • Active Member of street cause organization, MGIT [served many old age homes by collecting funds].
  • Participant in INSPIRE MENTORSHIP PROGRAM at Infosys.
  • Delegate at MUN [model united nation] conference.

Timeline

Technical Analyst (Customer Success)

Gainsight
05.2022 - Current

Production Support Engineer

TATA Consultancy Services
06.2019 - 05.2022

Data Analytics Intern

Plianto Technologies (IIT Hyderabad)
05.2018 - 07.2018

Bachelor of Technology - Computer Science

Jawaharlal Institute of Technology

FIITJEE

St. Aloysius High School

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Alekhya Boyapally