Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

ALEKHYA Pallabothu

HYDERABAD

Summary

Motivated professional with strong organizational skills, ready to contribute effectively in an entry-level role. Committed to achieving company objectives through collaboration and proactive support. Willingness to learn and adapt ensures growth and success in diverse environments.

Overview

13
13
years of professional experience
3
3
Languages

Work History

CRM Manager & Operational Executive

Hesolt Lubricants PVT Ltd.
11.2019 - Current
  • Developed and implemented CRM strategies to enhance customer engagement and retention initiatives.
  • Analyzed customer data to identify trends, driving targeted marketing efforts and personalized communications.
  • Collaborated with cross-functional teams to improve user experience and optimize CRM system functionality.
  • Trained staff on CRM best practices, fostering a culture of data-driven decision-making across the organization.

Manager of Business Development

HESOLT LUBRICANTS PVT Ltd.
11.2019 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Addressed customer complaints and clients to assist lower-level employees and maintain excellent customer service.
  • Oversaw purchasing, sales, marketing, and customer account operations to ensure seamless integration and effectiveness.
  • Documented operational challenges to higher management with great detail.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Led operations staff to ensure compliance with company policies and foster a supportive work environment.

Tele Caller

B V SOLUTIONS
02.2016 - 08.2016
  • Handled approximately hundred inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments
  • Reduced customer complaints by clarifying product, service, and policy information, contributing to improved customer understanding.
  • Improved customer satisfaction by addressing inquiries and resolving issues promptly.
  • Handled approximately 100 inbound and outbound calls daily, addressing customer inquiries and scheduling appointments to enhance service delivery
  • Conducted an average of 50 outbound and inbound calls daily, ensuring timely responses to customer needs

Junior Associate

Symed Labs Limited, Hetero Group
08.2013 - 09.2015
  • Delivered accurate reports on time to assist management in making informed decisions based on data analysis.
  • Maintained team efficiency through regular upkeep of equipment, ensuring optimal performance.
  • Collaborated with departments to align efforts and support achievement of company objectives.

Education

Bachelor of Pharmacy -

NANDHA COLLEGE OF PHARMACY, ERODE
Erode, Tamilnadu
09.2012

High School Diploma -

VIKAS MAHILA JUNIOR COLLEGE
GUNTUR
03.2008

High School Diploma -

Z.P.HIGH SCHOOL
MANDAPADU, GUNTUR
03.2006

MBA - Marketing And Business Communication

NMIMS ( Narsee Monjee Institute of Management Studies)
Mumbai, India
04.2001 -

Skills

  • Team Leadership

    • Multitasking Abilities

    Salesforce proficiency

    Lead nurturing

    CRM integration

    Campaign management

    Problem-solving aptitude

    Excellent communication

    Organizational skills

    Active listening

Software

MS OFFICE

X-FAD

TALLY PRIME

ERPNext

Timeline

CRM Manager & Operational Executive

Hesolt Lubricants PVT Ltd.
11.2019 - Current

Manager of Business Development

HESOLT LUBRICANTS PVT Ltd.
11.2019 - Current

Tele Caller

B V SOLUTIONS
02.2016 - 08.2016

Junior Associate

Symed Labs Limited, Hetero Group
08.2013 - 09.2015

MBA - Marketing And Business Communication

NMIMS ( Narsee Monjee Institute of Management Studies)
04.2001 -

High School Diploma -

VIKAS MAHILA JUNIOR COLLEGE

High School Diploma -

Z.P.HIGH SCHOOL

Bachelor of Pharmacy -

NANDHA COLLEGE OF PHARMACY, ERODE

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ALEKHYA Pallabothu