Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic
ALEM Konyak

ALEM Konyak

Dimapur

Summary

Dynamic professional with a proven track record in customer service and guest relations at Hotel Nakshatra. Skilled in front office management and cash handling, consistently enhancing guest experiences. Achieved sales targets at Jack'n Jill through effective relationship-building and product knowledge, driving repeat business and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

HOTEL NAKSHATRA
Guwahati
06.2024 - Current
  • Greeted and assisted guests, ensuring exceptional customer service.
  • Handled guest inquiries, complaints and requests.
  • Maintained accurate records and data bases on IDS software.
  • Provide information on hotel services, local attractions, and events.
  • Manage front desk operations, including check-in/check-out processes.

Sales Associate

Jack'n Jill
Dimapur
01.2023 - 01.2024
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

Christian Higher Secondary School
Dimapur

High School Diploma -

St. Francis School
Namsa, Tizit

Skills

  • Guest relations
  • Front office management
  • Cash handling
  • Hospitality services
  • Data entry
  • Staff management
  • Skilled in IDS software
  • Complex Problem-solving
  • Multi-line telephone systems
  • Record keeping
  • Email correspondence
  • Customer assistance and interaction

Affiliations

  • Learning new things

Personal Growth

1. Increased confidence

2. Improved adaptability.

Professional Development

1. Career advancement

2. Staying relevant

Benefits

1. Improved Problem solving

2. Personal fulfillment

3. Interest Productivity

Languages

Nagamese
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Certification

  • Diploma in Computer Application

Timeline

Front Desk Receptionist

HOTEL NAKSHATRA
06.2024 - Current

Sales Associate

Jack'n Jill
01.2023 - 01.2024

High School Diploma -

Christian Higher Secondary School

High School Diploma -

St. Francis School

Similar Profiles

CREATE PROFILE
ALEM Konyak