Beauty pageant, public speaker, Travelling
Alemlila
Hospital Management
Dimapur
Summary
Dynamic Food and Beverage Server with a strong work ethic at W Goa, recognized for enhancing guest satisfaction through expert menu recommendations and exceptional customer service. Skilled in POS system operations and adept at multitasking, I effectively resolved guest complaints, fostering loyalty and ensuring a safe, enjoyable dining experience.
Overview
2
2
Certifications
1
1
Language
Work History
Food and Beverage Server
W Goa
11.2025 - Current
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
- Addressed and handled customer complaints in polite and professional manner.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Adhered to health and safety standards while handling food and beverages.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts - History
Fazl Ali College
Mokokchung, Nagaland05.2025
Skills
Menu recommendations
Guest service
Guest satisfaction
POS system operation
Guest relations
Table setting knowledge
Guest relations management
Strong work ethic
Menu item recommendation
Task prioritization
Multitasking and organization
Customer service
Customer feedback management
Point of sale (POS) system operations
Special dietary requirements
Certification
Miss Mokokchung Best Ramp walk
Interests
Timeline
W Goa Vibe Setter
01-2026
Food and Beverage Server
W Goa
11.2025 - Current
Miss Mokokchung Best Ramp walk
07-2025
Bachelor of Arts - History
Fazl Ali College