Alesha Patrick
Indianapolis
Summary
Adaptable delivery professional with a proven track record in logistics and customer service. Skilled in route optimization and safety compliance as a new driver, driving operational improvements and enhancing service quality.
Overview
13
13
years of professional experience
Work History
Amazon Flex Driver
Amazon
Indianapolis, IN
09.2021 - Current
- Managed logistics operations to facilitate prompt and precise delivery of over 10,000 packages to date.
- Assessed vehicle condition through detailed pre-trip inspections, guaranteeing safety and compliance with industry standards.
- Partnered with warehouse teams to refine loading processes and optimize delivery routes for increased operational effectiveness.
- Developed and delivered comprehensive training programs for new drivers to ensure adherence to operational protocols and safety standards.
Client Team Representative
Location Services
Indianapolis, IN
10.2024 - 07.2025
- Provided expert assistance to clients in understanding service options and addressing inquiries concerning over 500 active repossession processes.
- Directed team efforts to refine recovery operations, focusing on enhancing overall client satisfaction.
- Cultivated in-depth understanding of internal systems to support accurate data entry and streamline reporting for legal compliance.
- Facilitated collaboration among colleagues to enhance service delivery and optimize operational workflows across US and Canada.
Banking Associate II
Charles Schwab
Indianapolis, IN
03.2022 - 05.2024
- Addressed and resolved 100 to 150 account inquiries each day for high net worth clients, providing tailored service solutions.
- Executed transaction processing with precision, ensuring adherence to banking regulations and internal policies.
- Analyzed and refined operational workflows in collaboration with team members to enhance overall customer experience.
- Assisted financial advisors in the preparation of essential documentation to enhance client meeting effectiveness and investment proposal clarity.
- Analyzed financial data to uncover trends and formulate strategies aimed at improving overall bank performance.
Sales Team Leader
UnitedHealth Group
Indianapolis, IN
01.2019 - 01.2021
- Developed and implemented sales initiatives focused on achieving quarterly goals and enhancing team productivity.
- Created comprehensive training initiatives aimed at improving product understanding and sales effectiveness.
- Conducted market trend analysis to uncover potential business opportunities aimed at driving revenue growth.
- Developed training programs for 90 junior sales staff, promoting skill acquisition and career development opportunities.
Operations Expert
Anthem Insurance Company
Indianapolis, IN
07.2013 - 01.2019
- Redesigned workflows to enhance operational efficiency and accelerate processing timelines for 22 state medicaid programs.
- Analyzed existing workflows and implemented strategic improvements to enhance overall service quality.
- Coordinated efforts of cross-functional teams to streamline resource allocation and elevate overall productivity.
- Evaluated operational data to uncover trends influencing strategic decision-making initiatives.
- Directed operations by overseeing staff management and coordinating workflows. Fostered a culture of exceptional customer service through proactive team engagement. Cultivated a productive work environment by establishing clear objectives and evaluating team performance.
Education
Commercial Drivers License - Student Professional Driver
160 Driving Academy of Ivy Tech
Indianapolis, IN03-2026
Skills
- Strong communication skills
- Safe driving practices
- Reliability and punctuality
- Defensive driving techniques
- Adaptable scheduling
- Professionalism and courtesy
- Vehicle maintenance
- Adherence to regulations
- Accurate record keeping
- Emergency response preparedness
- Problem-solving capacity
- Basic mechanical aptitude
- Efficient route optimization
- Customer service
Timeline
Client Team Representative
Location Services
10.2024 - 07.2025
Banking Associate II
Charles Schwab
03.2022 - 05.2024
Amazon Flex Driver
Amazon
09.2021 - Current
Sales Team Leader
UnitedHealth Group
01.2019 - 01.2021
Operations Expert
Anthem Insurance Company
07.2013 - 01.2019
Commercial Drivers License - Student Professional Driver
160 Driving Academy of Ivy Tech