Alesha Schlachter
Huntingburg
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2027
2027
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Representative
Touch of Class
Huntingburg
10.2024 - Current
- Assisted customers with product inquiries and service requests.
- Processed orders and returns efficiently to enhance customer satisfaction.
- Managed customer complaints and resolved issues promptly and professionally.
Cleaning Consultant
Cleaning Consultants Inc.
Jasper
06.2023 - Current
- Collaborated with team members to improve service quality and efficiency.
Manager
Dollar Tree
Jasper
04.2022 - 10.2023
- Managed daily operations to ensure store efficiency and customer satisfaction.
- Trained staff on inventory management and customer service best practices.
- Oversaw merchandise displays to maximize sales potential and visual appeal.
- Conducted regular store inspections to maintain cleanliness and organization standards.
- Fostered a positive work environment through effective communication and team-building activities.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
Production Floater
OFS Brands Inc.
Huntingburg
08.2018 - 11.2021
- Operated machinery for furniture assembly and production processes.
- Assisted in maintaining equipment and ensuring safe work conditions.
- Collaborated with team members to meet production schedules.
- Monitored quality of materials and finished products during production.
- Loaded and unloaded materials for shipping and receiving tasks.
- Followed detailed instructions to complete assembly tasks efficiently.
- Maintained clean and organized work areas for safety compliance.
- Participated in team meetings to discuss workflow improvements and challenges.
- Calibrated machinery according to manufacturer specifications.
- Inspected product for quality assurance purposes.
- Troubleshot mechanical problems with the help of maintenance personnel.
- Provided assistance to other workers on the production line as needed.
- Reported any issues or discrepancies to supervisors promptly.
- Maintained a clean work environment by disposing of waste properly and adhering to 5S standards.
- Ensured that all safety regulations were followed at all times during production activities.
- Verified accuracy of finished products against order specifications prior to packaging.
- Collaborated with team members on process improvement initiatives.
- Assisted in the setup, operation and tear down of all production machines.
- Organized and stored raw materials in preparation for production runs.
- Utilized computer systems for data entry tasks such as recording job numbers, tracking shipments.
- Performed basic troubleshooting on electrical components such as sensors, switches.
- Maintained accurate records of production operations and inventory levels.
- Monitored machine performance to ensure efficient operation.
- Performed routine maintenance and cleaning of production equipment.
- Restocked supplies when necessary, ensuring that adequate inventory was available for use.
- Analyzed reports from previous shifts to identify areas of improvement in terms of efficiency, cost savings.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Inspected finished products for quality and adherence to customer specifications.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Attended regular training sessions to increase machine operating skills.
- Analyzed work orders to determine materials needed for each production batch.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Separated products according to weight, grade and size of material to produce final product.
- Set up and operated production machinery according to specific standards and protocols of company.
- Produced quality products by palletizing, packaging and assembling finished items.
- Used daily system logs to document production information, discussing issues with management.
Production Floater
OFS Brands Inc.
Huntingburg
- Operated machinery for furniture assembly and production processes.
- Assisted in maintaining equipment and ensuring safe work conditions.
- Collaborated with team members to meet production schedules.
- Loaded and unloaded materials for shipping and receiving tasks.
- Monitored quality of materials and finished products during production.
- Followed detailed instructions to complete assembly tasks efficiently.
- Maintained clean and organized work areas for safety compliance.
- Provided assistance to other workers on the production line as needed.
- Reported any issues or discrepancies to supervisors promptly.
Education
Forest Park Jr Sr High School
Ferdinand, INSkills
- Customer service
- Team collaboration
- Inventory management
- Process improvement
- I learn quickly
Timeline
Customer Service Representative
Touch of Class
10.2024 - Current
Cleaning Consultant
Cleaning Consultants Inc.
06.2023 - Current
Manager
Dollar Tree
04.2022 - 10.2023
Production Floater
OFS Brands Inc.
08.2018 - 11.2021
Production Floater
OFS Brands Inc.
Forest Park Jr Sr High School