Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jasbir Singh Sidhu

Jasbir Singh Sidhu

Senior Technical Project Manager
Faridabad

Summary

Certified Scrum Master with 7 years of experience leading cross-functional Agile teams to deliver high-quality software solutions. Proven ability to implement Scrum practices, remove impediments, and foster a culture of continuous improvement. Skilled in coaching teams, facilitating Agile ceremonies, and collaborating with stakeholders to drive alignment and business value. Adept at using tools like Jira, Confluence, and Azure DevOps. Committed to servant leadership, team empowerment, and delivering customer-centric outcomes.

Overview

6
6
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Senior Technical Program Manager

Freecharge
Remote
04.2025 - Current
  • Oversaw sprint planning, process standardization, Agile practice implementation, retrospectives, and prepared reports for top management, ensuring seamless project management and delivery excellence.
  • Implemented Continuous Integration and Continuous Deployment (CICD) pipelines, resulting in a remarkable 50% reduction in deployment failures, and a notable 25% enhancement in system reliability.
  • Assessed clients' needs to determine specifications, and developed and implemented bespoke systems, fulfilling users' requirements.
  • Supported and aligned efforts to gather, document, and interpret client requirements to drive system development and meet clients' needs.
  • Led process standardization initiatives and Reinforced Agile methodologies and scrum framework, resulting in a 40% increase in project delivery speed and a 25% reduction in time-to-market for new feature releases.
  • Analyzed and synthesized business requirements, recognized development patterns, and conceptualized processes for new systems, facilitating project completion.
  • Established Azure DevOps workflow, improving collaboration among team members, and optimizing resource utilization, driving overall project efficiency and success.

Project Manager

Mynd Integrated solutions Pvt. Ltd.
Gurgaon
06.2022 - 03.2025
  • Monitored system performance through CRM, promptly implementing changes to increase system effectiveness and efficiency.
  • Maintained outstanding client satisfaction by offering an on-call, virtual service for on-going client support
  • Designed and implemented improved software solutions, increasing system and computer performance and fixing recurring malfunctions.
  • Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
  • Provided excellent leadership skills to maintain steady and productive operations.
  • Successfully managed a hardworking, dedicated and motivated administration team of 8
  • Managing matters inducing delegating tasks and managing complaints.
  • Oversaw the customer journey, from initial order through processing to completion and delivery.
  • Interacted with teams in multiple languages and provided clarification.
  • Managed and mentored team of 8 to deliver exceptional ERP service.
  • Monitored team performance in daily task and duties, providing suggestions for areas of improvement and offering training programmed, increasing team performance.
  • Conducted time phrase appraisals and performance reviews, highlighting training and development opportunities.
  • Analyzed employee workloads to meet seasonal fluctuation needs.

Implementation Manager

Edunext Technologies Pvt. Ltd.
Noida
02.2020 - 05.2022
  • Functional Specifications: Preparation of functional specifications for enhancement in standard functionality, new reports and layout creations.
  • Customized products to meet user specifications improving customer experience.
  • Applied expert knowledge for daily completion of tasks and streamlining workflows.
  • Improved client consultations and determined needs through team management.
  • Define the overall technical & functional architecture for Quality Management systems and applications envisioned with the customer.
  • Analyzed, designed and tested break/fix requests and enhancements to modules.
  • Performed system configuration as necessary; conduct fit gap analysis
  • Prepared mapping documents for the inbound & outbound SAP interfaces.
  • Carried out post implementation production support to the user specific problems and issues.
  • Ability to analyze problems and provide clear recommendations.
  • Ability to multi-task and work under go-live deadlines.
  • Good Knowledge of HR, CRM, Payroll and financial modules.
  • Develop new solutions through configuration and technical changes of the existing object to meet business requirements.
  • Advising users on new development and feasibility of business requirements.
  • Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.

Education

Bachelor of Commerce - Accounting

Swami Vivekanand University
Faridabad
2013

High School Diploma -

St. John's Senior Secondary School
Faeidabad
2010

Skills

  • Process and PRD documentation

  • Project Management

  • Risk Management

  • Agile Program Management

  • Problem-solving

  • Jira

  • Team building

  • Strategic planning

  • Marketing

  • Time management

  • Leadership

  • ERP Implementation

  • User Training

  • Technical Documentation

  • Client Service

  • Finance, HR and payroll

  • Ability to motivate others

  • Gap analysis

  • Business requirements matrixes

  • Business process mapping

Certification

Scrum Master

Timeline

Scrum Master

05-2025

Senior Technical Program Manager

Freecharge
04.2025 - Current

Project Manager

Mynd Integrated solutions Pvt. Ltd.
06.2022 - 03.2025

Implementation Manager

Edunext Technologies Pvt. Ltd.
02.2020 - 05.2022

Bachelor of Commerce - Accounting

Swami Vivekanand University

High School Diploma -

St. John's Senior Secondary School

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Jasbir Singh SidhuSenior Technical Project Manager