Alex Abraham
New Delhi
Summary
Dynamic and results-oriented management consultant with a proven track record in enhancing operational efficiency and driving team productivity. Recognized for exceptional leadership abilities and fostering motivation among team members while maintaining strong customer relations. Equipped with robust analytical skills and sound judgment, consistently making independent decisions that lead to positive business outcomes. With two years of relevant experience, a deep commitment to organizational success fuels a passion for continuous improvement and strategic growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Management Consultant
SMB Catalyst
09.2024 - Current
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Managed end-to-end consulting engagements including business strategy development, ERP implementation, and change management across manufacturing and architecture and interior design firm.
- Instrumental in driving adoption and utilization of new systems across different departments and verticals, achieving a 40% increase in operational efficiency and integrating innovative practices that
improved overall success by 30% - Managed cross-functional stakeholder engagement, ensuring project alignment with business objectives and seamless communication that reduced resistance rates.
- Oversaw performance management, process improvement initiatives, and client engagement at all levels.
- Conducted trainings, appraisals, and strategy sessions with leadership to drive operational excellence and innovation.
- Specialized in workflow optimization, KPI dashboards, and implementation of scalable business models..
- Led process studies, identifying process improvement/design & cost saving or reduction opportunities.
- Conducted brainstorming sessions with the top management to continuously improve and innovate.
- Designed action logs and review frameworks for monitoring procurement, sales orders, and project tracking, reducing reporting delays by 25% and improving inter-departmental coordination.
- Collected and analyzed customer feedback for the assembling firm via structured surveys and post-installation follow-ups, driving a 15% increase in customer satisfaction scores.
Team Leader
KFC
09.2022 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Assembled reports and presentations to share insights and recommendations with Area Manager.
- Consolidated ROCC (Restaurant Operations Compliance Check) audit reports, identified key deviations, and communicated findings with store managers through structured reports, helping reduce repeat compliance deviations by 70% through timely follow-up and corrective actions.
- Monitored and prepared reports on service speed and order accuracy, enabling managers to address performance gaps and contributing to a 15% improvement in order accuracy across four stores in Leicester.
- Compiled and analyzed OSAT (Overall Satisfaction) survey results, highlighting key customer feedback trends and supporting initiatives that led to a 10% increase in guest satisfaction scores.
Volunteer
British Heart Foundation
02.2022 - 03.2024
- Assisted in organization and planning of engaging and smooth-running events.
- Provided support for special events and programs, ensuring their success.
- Utilized strong interpersonal communication skills to effectively convey information.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Team Member
KFC
04.2021 - 11.2022
- Learned all tasks required quickly to maximize performance.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Contributed to team success by completing jobs quickly and accurately.
- Offered exceptional customer service with strong product knowledge.
- Completed opening and closing checklists to create a welcoming store environment.
- Took cash and card payments at checkout, providing correct change and receipts when requested.
- Prepared ingredients before the busy period based on expected customer levels.
Patient Care Coordinator
Max Healthcare
10.2018 - 09.2020
- Participated in regular training opportunities, such as workshops, and events to maintain up-to-date knowledge of healthcare trends.
- Managed care database, constantly entering, updating, and verifying new and existing client information in HIS.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Completed documentation of care, hospital actions, and patient activities for up-to-date client records.
- Prepared weekly admission reports by classifying patients based on payment categories, including Cash, TPA, PSU, and EWS, to support accurate record-keeping and management review.
Education
MBA - Business Administration And Management
De Montfort University
08.2022
Bachelor of Commerce - Commerce
Trinity Institute of Professional Studies
05.2018
Skills
- Business Strategy
- Key Performance Indicators
- Project management
- Stakeholder Management
- Data Analytics
- Change Management
- People Management
- Digital Transformation
Accomplishments
- Awarded Best Employee of the Quarter at Max Healthcare (January 2019 - March 2019).
- Recognized as Best Employee of the Month at KFC in July 2022.
- Awarded Best Employee of the Month at KFC in October 2022.
Certification
- Strategy for Management Consultants & Business Analysts
- Foundations of Project Management
- Business Analysis & Process Management
Languages
English
Fluent
Hindi
Fluent
Malayalam
Upper intermediate
French
Elementary
Timeline
Management Consultant
SMB Catalyst
09.2024 - Current
Team Leader
KFC
09.2022 - 06.2024
Volunteer
British Heart Foundation
02.2022 - 03.2024
Team Member
KFC
04.2021 - 11.2022
Patient Care Coordinator
Max Healthcare
10.2018 - 09.2020
MBA - Business Administration And Management
De Montfort University
Bachelor of Commerce - Commerce
Trinity Institute of Professional Studies