ALEX GEORGE
EDATHUVA
Summary
Professional Service Agent with demonstrated tenacity and strong persuasion skills to communicate eloquently and guide others successfully. Possesses highly developed sense of integrity and commitment to customer satisfaction.
Overview
11
11
years of professional experience
Work History
Service Agent
SAUDI AIRLINES CATERING COMPANY
Riyadh
01.2014 - 02.2024
. Maintain Airlines services schedules,packing data&
Specifications.
. Handling of Foreign Airlines,Royal VVIP,VIP.
Government Flights
. Giving ground service upon arrival as per customers request.
. Direct onboard service for Royal VVIP, VIP customers
. Taking Food orders from International customers and Airlines Crew.
CDP
J.W Marriot
Bangalore
05.2013 - 01.2014
- Completed day-to-day duties accurately and efficiently.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Trained new hires in proper cooking techniques and recipes.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Maintained food quality through regular quality checks.
Education
Associate of Applied Science - Hotel, Motel, And Restaurant Management
FOOD CRAFTIN INSTITUTE
Cherthala01-2013
High School Diploma -
St.Aloysius
Edathuva03-2008
Skills
- Stress Tolerance
- Service Recommendations
- Customer Retention
- Customer Service
- Quality Control
- Cost Estimation
- Computer Skills
- Service Estimates
- Records Management
- Listening Skills
- Sales expertise
- Handling Customer Complaints
- Process Improvements
- Customer Relationship Management
- Team Collaboration
- Progress Reporting
- Conflict Resolution
- Excellent Communication
- Strong Work Ethic
Timeline
Service Agent
SAUDI AIRLINES CATERING COMPANY
01.2014 - 02.2024
CDP
J.W Marriot
05.2013 - 01.2014
Associate of Applied Science - Hotel, Motel, And Restaurant Management
FOOD CRAFTIN INSTITUTE
High School Diploma -
St.Aloysius
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