Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

ALEX OZHAVOOR

BANGALORE

Summary

Versatile Senior Manager specializing in Sales & Marketing and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Overview

14
14
years of professional experience

Work History

Senior Manager Sales & Marketing

Tata Motors Ltd
08.2023 - Current


  • Helped in the growth of the market share for both ICV and MCV products in the assigned markets.(MS increased by 5% for MCV & 9% of ICV).
  • Increased VAS penetration, as bundled offer. 31% VAS penetration on the retails.
  • Awarded as top selling ICV sales manager in the country with 1800 units.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Provided strong leadership to enhance team productivity and morale.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Implemented and developed operational standards, policies and procedures.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Senior Customer Care Manager

Tata Motors Ltd
07.2019 - 08.2023
  • Conducted regular meetings with STU and key account customers, resulting in a 50% increase in customer satisfaction.
  • Ensured the purchase of TML Genuine parts either through distributors or eDukan, leading to %20 improvement in product authenticity.
  • Conducted service campaigns, enhancing customer engagement by %30.
  • Achieved %92 on-time delivery for pre-delivery service.
  • Completed retro activities with %100 efficiency, maintaining high-quality standards.
  • Implemented new technologies, resulting in %30 improvement in customer satisfaction.
  • Generated %30 increase in vehicle inflow through strategic initiatives.
  • Implemented schemes to drive paid service revenue at channel partners, resulting in %20 growth.
  • Augmented accidental business turnover, contributing to %9 revenue increase.
  • Ensured customer satisfaction through effective follow-up on warranty and AMC repairs.
  • Conducted Pre-Delivery Inspection (PDI) audits to uphold product quality standards.
  • Enhanced service efficiency by training manpower in TASS.
  • Fostered collaboration by interacting with plant personnel to ensure smooth operations.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Assistant Manager

Bosch Limited
11.2012 - 06.2018
  • Handled field complaints for Bosch products, such as Common Rail Diesel pumps, Conventional pumps, starters, alternators, and fuel filters.
  • Resolved field-related issues as a mediator between OE customers and the company, ensuring %95 customer satisfaction.
  • Expertise in common rail fuel injection systems, enabling accurate vehicle diagnosis and efficient handling of warranty/post-warranty issues.

Graduate Apprentice Trainee

Bosch Limited
11.2011 - 11.2012
  • Familiarized with the assembly process of conventional fuel pumps.
  • Gained insights into the investigation process and contributed to creating instruction charts.
  • Received an overview of the assembly process for common rail pumps.
  • Assisted in conducting pneumatic tests to ensure product quality.
  • Utilized OIS net to tabulate rejections, facilitating data-driven analysis and quality improvement.
  • Acquired an understanding of sales procedures and contributed to preparing the price key for various components.
  • Gained exposure to testing processes to ensure product performance and compliance.
  • Familiarized with engine emission norms and their significance in product development.

Education

B-Tech - Mechanical

Saintgits College of Engineering
Pathamuttam, Kottayam, Kerala
05.2011

High School -

St. Annes Higher Secondary School
Kurianad, Kottayam, Kerala
03.2007

Secondary School -

De Paul Higher Secondary School
Kuravilangad, Kerala
03.2005

Skills

  • Customer Engagement and Satisfaction
  • Business Growth and Revenue Generation
  • Project Leadership
  • Digitization
  • Mediating with Customers
  • Handling Field Complaints
  • Understanding Sales Procedures
  • Business performance management
  • Reporting oversight
  • Influencing and negotiating
  • Data-driven decision making
  • Market analysis
  • Cross-functional collaboration
  • Troubleshooting and problem resolution

Accomplishments

  • Best Customer Care Manager, South, 2019-20
  • Best team player in the new sales of spare parts and Tata genuine oil to government customers.
  • Bosch Very Best Achievers award from Bosch Automotive Aftermarket Top Management on eJC.
  • Bosch Certified Engineer.

Timeline

Senior Manager Sales & Marketing

Tata Motors Ltd
08.2023 - Current

Senior Customer Care Manager

Tata Motors Ltd
07.2019 - 08.2023

Assistant Manager

Bosch Limited
11.2012 - 06.2018

Graduate Apprentice Trainee

Bosch Limited
11.2011 - 11.2012

B-Tech - Mechanical

Saintgits College of Engineering

High School -

St. Annes Higher Secondary School

Secondary School -

De Paul Higher Secondary School

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ALEX OZHAVOOR