Alex Russo
Liberty Mutaul
Munster
7
years of professional experience
Results-driven Claims Resolution Specialist with expertise in claims investigation, policy coverage, and fraud detection. Proven ability to enhance operational efficiency and foster team collaboration to improve customer satisfaction.
Work History
Sr Claims Resolution Specialist 1
8 Months- Maintained position as ACE trainer and CoreLogic SME.
- Resolved claims discrepancies through detailed investigation and effective communication with claimants and insureds.
- Collaborated with cross-functional teams to expedite claims processing and improve customer satisfaction.
- Assisted in training new team members on claims procedures and best practices for efficient workflows.
- Identified opportunities for process improvements, contributing to enhanced operational efficiency within the department.
Claims Resolution Specialist III Casualty
2 Years 6 Months- Trained new team members as the ACE on claims resolution protocols, systems, and job functions while fostering a culture of accuracy and efficiency.
- Conducted thorough investigations of claims disputes, documenting findings to support fair resolutions.
- Utilized advanced claims management systems to track progress and maintain accurate records throughout the resolution process.
- Assisted department with CoreLogic and complex estimates as the CoreLogic SME.
- Consistently maintained accuracy, speed, and urgency while investigating claims.
Claims Resolution Specialist II Casualty
1 Year 3 Months- Identified fraudulent claims through careful analysis of data, protecting company assets from potential losses.
- Resolved complex claims issues by collaborating with internal teams and other departments.
- Continuously improved personal knowledge of industry best practices through attending workshops, CE, and webinars.
- Worked on complex CoreLogic bids and was consistent in the top 5 for most bids written.
Claims Resolution Rep II APD
1 Year 9 Months- Developed the FTO Unplugged program for APD.
- Trained new representatives on company policies, job role expectations, processes, and best practices, fostering a collaborative team environment.
- Analyzed policy data to identify trends, improving customer service, job efficiency, and productivity.
- Worked with managers to ensure claim representatives had backup coverage, and customers had timely callbacks while providing peace of mind to both adjusters and customers.
Claims Representative I APD
8 Months- Investigated complex claims to determine validity, ensuring fair resolution for all parties involved.
- Evaluated claims for accuracy and compliance with company policies and regulations.
- Maintained metrics for the duration of the role.
- Collaborated with clients to obtain necessary documentation for claim processing.
- Provided training and tips for text messaging, desktop management, and first call metrics.
Education
Bachelor of Arts - English
Skills
Claims investigation
Policy coverage expert
Coverage determinations
Liability determinations
Claims software utilization
Fraud detection
Documentation skills
Policy analysis
Accuracy
Customer relations
Team collaboration
Timeline
Sr Claims Resolution Specialist 1
Liberty Mutaul
12.2025 - CurrentRead More
Claims Resolution Specialist III Casualty
Liberty Mutual
06.2023 - 12.2025Read More
Claims Resolution Specialist II Casualty
Liberty Mutual
03.2022 - 06.2023Read More
Claims Resolution Rep II APD
Liberty Mutual
06.2020 - 03.2022Read More
Claims Representative I APD
Liberty Mutual
10.2019 - 06.2020Read More
Columbia College Chicago
Bachelor of Arts from English
Read More