ALEX VINOTH PRABURAJ

Played a key role in the soft opening of the hotel, ensuring seamless setup and operation of minibar services.

Successfully organized and conducted the Red Sea Week Festival in collaboration with the team, showcasing exceptional planning and execution skills.

Participated and conducted training sessions and roleplays, enhancing team performance and gaining extensive knowledge in luxury service standards.

Developed standard operating procedures (SOPs) for minibar operations in line with The Luxury Collection's pre-opening requirements.

Took a proactive approach to training new team members, fostering a culture of excellence and teamwork.

• Oversee the daily operations of the room service department, ensuring efficient coordination between kitchen staff, servers, and other relevant personnel to guarantee prompt and accurate delivery of orders.
• Overseeing the minibar service team, providing leadership and guidance to ensure efficient and effective operations. Train and educate staff on minibar policies, procedures, and guest service standards.
• Ensure the quality and presentation of minibar items meet the established standards. Regularly inspect and audit minibar contents for freshness, cleanliness, and proper arrangement. Implement quality assurance protocols to uphold the overall guest satisfaction with the minibar service.
• Manage and monitor inventory levels of food and beverage and minibar items, ensuring adequate stock to meet guest demands while minimizing waste. Collaborate with the procurement team to order supplies as needed and maintain accurate records of inventory.
• Ensure that all room service orders adhere to the hotel's quality standards, presentation guidelines, and hygiene protocols.

• Responsible for maintaining accurate and up-to-date inventory of minibar items, including restocking and tracking usage.
• Provide excellent customer service by restocking minibars, assisting guests with inquiries about minibar items, and ensuring a positive experience.
• Regularly inspect minibar contents to ensure freshness, cleanliness, and compliance with hotel standards, promptly removing expired or damaged items.
• Keep detailed records of minibar consumption, accurately charging guests for consumed items, and providing reports to the finance department as required.
• Collaborate with housekeeping and front desk staff to coordinate minibar restocking during room turnover, and communicate effectively with management regarding any issues or improvements in minibar service.

• Provide excellent customer service by greeting guests, taking orders, and ensuring a positive dining experience through attentive and friendly interactions.
• Efficiently handle and accurately input food and beverage orders into the system, ensuring special requests or dietary restrictions are communicated to the kitchen staff.
• Monitor and maintain the cleanliness and organization of tables, chairs, and dining areas, promptly clearing used dishes and utensils to create a pleasant and inviting atmosphere.
• Demonstrate a thorough understanding of the menu, including ingredients, preparation methods, and specials, in order to provide informed recommendations and answer customer inquiries.

• Provide exceptional customer service to banquet guests, ensuring a positive and memorable dining experience by delivering high-quality service with a friendly and attentive demeanor.
• Assist in the setup and breakdown of banquet events, including arranging tables, chairs, linens, and tableware according to event specifications. Collaborate with the catering or event coordinator to ensure all arrangements meet client expectations.
• Take accurate food and beverage orders from guests, utilizing knowledge of menu items and specials. Efficiently communicate orders to the kitchen staff and deliver items to tables promptly, ensuring correct presentation and adherence to dietary preferences or restrictions.
• Address and resolve guest concerns or issues promptly and professionally. Anticipate potential challenges and proactively seek solutions to ensure a seamless banquet experience for guests.