Alexa Bonvie
Indianapolis
Summary
Dynamic Account Fleet Coordinator at Enterprise Rent-A-Car with a proven track record in client retention and relationship building. Skilled in sales excellence and performance metrics, achieving a 96% success rate in client engagement. Passionate about enhancing customer service strategies and mentoring teams to drive operational success.
Overview
7
7
years of professional experience
Work History
Account Fleet Coordinator
Enterprise Rent-A-Car
05.2024 - Current
- Oversee daily operations for corporate accounts within the Fleet Division, supporting the Maryland Region. Responsible for building meaningful relationships with clients and partners.
- Completed an extensive training program focused on customer service skills needed to successfully build and retain relationships with corporate accounts.
- Oversee vehicle activity, managing administrative and sales support tasks related to the client. Responsible for vehicle sourcing, procurement, and managing a 1,500-vehicle fleet.
- 96% success rate with monthly 'touch calls.'
- Analyzed statistical reports from clients to optimize their fleet organization and monitor customer satisfaction.
Management Assistant
Enterprise Rent-A-Car
Naples
01.2022 - 05.2024
- Enhanced sales and customer service for insurance, retail, and dealership rental services. Played a crucial role in training and onboarding new employees while focusing on daily operations for the primary and satellite offices. Developed robust analytical and problem-solving skills, reflected in high customer service approval scores.
- Excelled in a leadership training program, achieving promotion to Management Assistant through achieving sales metrics based on prepaid fuel, protection plans, customer performance metrics, insurance rates, and vehicle sales referrals.
- Fostered a vital relationship with a significant Enterprise commercial account (Jaguar of Naples), ensuring exceptional service quality and client retention for both organizations.
- Created, implemented, and maintained metric sales boards in the office to improve office culture.
- Chosen for Enterprise Holdings' esteemed Mentor Program in October 2023.
Cellular Sales Consultant
Verizon Wireless Zone
Peterborough
01.2018 - 01.2020
- Assessed and fulfilled customers' service and equipment needs, including hardware, accessories and cellular plans.
- Crafted engaging social media content to drive sales and attract new customers.
- Delivered exemplary customer service to over 25 clients each shift.
- Executed store opening and closing procedures to ensure operational efficiency.
Education
Bachelor of Arts - Marketing and Criminal Justice
Saint Anselm College
Manchester, NHSkills
- Sales excellence
- Customer relationship management
- Sales support
- Performance metrics
- Problem solving
- Communication skills
- Client retention
- Adaptability
- Salesforce proficiency
- Highly organized
- Customer service strategies
- Onboarding staff
- Account management
- Analytical skills
- Attention to detail
- Vendor relations
- Relationship building
- Mentoring and training
- Leadership development
- Time management
Timeline
Account Fleet Coordinator
Enterprise Rent-A-Car
05.2024 - Current
Management Assistant
Enterprise Rent-A-Car
01.2022 - 05.2024
Cellular Sales Consultant
Verizon Wireless Zone
01.2018 - 01.2020
Bachelor of Arts - Marketing and Criminal Justice
Saint Anselm College
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