Patient Service Representative
Riggs Community Health Center
Lafayette
04.2025 - Current
- Delivered exceptional customer service to patients and families at Riggs Community Health Center.
- Scheduled patient appointments while managing electronic health records efficiently.
- Facilitated insurance verification and addressed financial inquiries for patients promptly.
- Coordinated effectively with healthcare providers regarding patient needs and concerns.
- Directed incoming calls to appropriate staff or departments with efficiency.
- Collaborated with team members to enhance patient flow and service delivery.
- Documented team performance, providing constructive feedback for continuous improvement.
- Motivated team members to foster a positive work environment and improve customer loyalty.
