Alexa Hoy
Fort Wayne
Summary
Proactive and goal-oriented professional with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Insurance Enrollment Associate
The WellFund Partnered with Parkview Hospital
05.2024 - Current
- Onsite Patient Advocate: Using work queue to make sure all inpatient residents deemed uninsured are seen in a timely manner.
- Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
- Maintained detailed and accurate records between multiple databases and programs.
- Fostered new business relationships through inbound lead follow-up.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with case management teams to develop solutions and accomplish shared objectives.
Patient Financial Advocate: ER Registrar
Lutheran Health Network
10.2023 - 04.2024
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Exceeded department specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
Veterinary Technician
St Joe Center Vet Hospital
01.2022 - 06.2023
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals to protect veterinarians from potential harm.
- Assisted veterinarians with radiographs and ultrasounds.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Designed and created client education materials and marketing materials for hospital services.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administer medications, vaccines and treatments as instructed by veterinarian.
Education
Associate of Applied Science - Veterinary Science
Vet Tech Institute
Indianapolis, IN02-2017
Skills
- Customer retention
- Adaptability
- Multitasking Abilities
- Attention to detail
- Communication skills
- Data entry proficiency
- Regulatory compliance
- Analytical thinking
- Teamwork and collaboration
- MS office
Timeline
Insurance Enrollment Associate
The WellFund Partnered with Parkview Hospital
05.2024 - Current
Patient Financial Advocate: ER Registrar
Lutheran Health Network
10.2023 - 04.2024
Veterinary Technician
St Joe Center Vet Hospital
01.2022 - 06.2023
Associate of Applied Science - Veterinary Science
Vet Tech Institute