Alexa Sublett

• I was hired on at IU North's Multi -Specialty clinic Dec 2024. I then was asked by my current manager to come and work for the Orthopedic clinic again.
• I performed almost the same number of duties.
• Verified and updated patient information in electronic health records system.
• Educated patients on hospital policies and registration procedures.
• Handled incoming calls regarding registration and appointment confirmations.
• Trained new staff on registration protocols and systems usage.
• Verified insurance coverage for incoming patients and ensured that all documents were accurate and up-to-date.
• At the Multi-Specialty clinic I made new patient packets and sent the off. I made it easier for the patient so they wouldn't have to do paperwork in the clinic.
• Assisted my manager by working extra hours to ensure smooth clinic operations.
• Provided excellent customer service to patients and their families regarding registration process.

• I cut grass for our retired veterans every Saturday and had mentoring on Wednesdays.
• I now work as an Administrative Assistant for We Care Indy. We Care Indy is now an intro to media program while teaching these growing youth about Christ.
• Handled incoming calls, emails, and inquiries with professionalism and efficiency.
• Entered data into spreadsheets using Microsoft Excel to take attendance.
• Trained new staff (college mentors) on session procedures company policies effectively.

Dancer

“The Wiz” 2019

“The Color Purple” 2020/2023

“Dreamgirls” 2021-2025

“The Bodyguard” 2022-2023

Duties Performed: I danced for every show and eventually became an assistant choreographer alongside my coach.

• Learned choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility.

• I started working through a temp service through IU Health.
• I did my online training and covered for 2 locations doing registration while working through the temp service. At IU North, I covered in the Orthopedic clinic and at the Riley Burn clinic having an Administrative position.
• I check patients in and out, made appointments, made new profile charts for new patients, while also putting in insurance.
• I have made office payments for patients that don’t have insurance and that were paying for waterproof casts.
• I answer the phones and call patients to remind them of upcoming appointments, set appointments, and to answer any questions they may have. While sending and responding to emails from the RN’s and parents if need be.

I also scan documents, insurance, and photo ID cards. I also worked clinic alone while covering for the Burn clinic.

• As a receptionist I answered the phones, set and confirmed appointments, while working with money, card payments, and gift cards.
• I helped plan events/ deals for the salon.
• I made hot towels, did laundry, cleaned and organized the salon.
• I painted nail wheels for upcoming seasons.
• I also decorated the salon, putting up the Christmas tree, and hanging up and taking down decorations.
• Most importantly I was an advocate for customers.
• I Greeted clients warmly and provided excellent customer service at T- Nails.

• I answered the phones to take carryout orders.
• Greeted guests warmly upon arrival to create a welcoming atmosphere.
• I used a computer system to put in orders.
• I bring food to the tables when their meal is ready and also deal with cash and card payments.
• Assisted in training new hosts on restaurant procedures and customer service standards.
• My first day working I was already working on my own with minimal questions.

• At age 7 I auditioned for the play "The Wizard of Oz." I was able to have two different roles as a munchkin and a flying monkey. I attended rehearsals consistently to refine performance skills and enhance teamwork and performed many shows. I was also the youngest cast member.