Alexander S
Chennai,Tamil Nadu
Summary
Passionate and highly experienced fundraising professional with extensive knowledge of the NGO landscape and a proven ability to drive donor acquisition, retention, and engagement. Skilled in leading large-scale teams, managing agency partnerships, and executing complex operational processes to maximize fundraising outcomes. Demonstrated success in establishing strategic micro-branding initiatives, streamlining fulfillment processes, and building a nationwide face-to-face fundraising network. Committed to making a meaningful impact through strategic leadership, operational excellence, and donor-centric engagement. Experienced in strategic planning and project management, utilizing leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication. Results-driven leader with a strong background in strategic management and organizational growth. Proficient in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with a focus on fostering productive and positive team culture.
Overview
19
19
years of professional experience
Work History
Volunteer / Part-time – Donor and Sponsor Services
World Vision India
01.2010 - 01.2015
- Provided dedicated support to donors and sponsors, ensuring timely responses to queries and resolving issues promptly
- Strengthened donor relationships through consistent communication and personalized engagement, increasing sponsor retention rates
- Assisted in organizing donor engagement events and coordinated communication between donors and the organization
- Acted as a liaison between sponsors and field staff, ensuring alignment of expectations and delivery of commitments
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
ATM Coordinator
Write Safeguard Pvt. Ltd.
01.2006 - 01.2015
- Managed the remote monitoring of ATMs across Tamil Nadu, ensuring continuous uptime and operational efficiency
- Coordinated with first-level and second-level technicians to resolve technical issues and minimize service disruption
- Developed and implemented process improvements that enhanced system reliability and reduced maintenance costs
- Coordinated effectively with IT professionals during system upgrades or integrations to minimize disruptions to customers'' access to ATMs.
- Improved customer satisfaction by promptly addressing and resolving ATM-related issues.
- Conducted regular audits on ATMs, identifying discrepancies and implementing corrective actions as necessary.
- Collaborated with security teams to maintain the highest level of safety at all ATM locations.
- Reduced downtime for ATMs through efficient coordination of maintenance and repair schedules.
Director – Fundraising Team
World Vision India
01.2015 - Current
- Successfully managed partnerships with leading third-party agencies such as Polaris and Hinduja to drive large-scale donor acquisition
- Led end-to-end management of agency operations including contract negotiation, recruitment, orientation, training, and execution
- Established clear performance benchmarks and accountability frameworks, ensuring consistent output and achieving over 1,000 new sponsors annually
- Strategically analyzed agency performance, implemented corrective actions, and optimized operational efficiency, reducing clawback rates and increasing donor satisfaction
- Streamlined the invoice process and payment cycles, enhancing financial transparency and operational accuracy
- Headed the critical fulfillment process responsible for donor/sponsor engagement post-recruitment, ensuring timely communication and donor satisfaction
- Oversaw a complex system involving multiple internal tools used by fulfillment associates to manage donor data and process contributions accurately
- Spearheaded the development of an integrated fulfillment framework that increased efficiency and minimized processing errors, resulting in consistent revenue growth
- Managed a large team of fulfillment associates and provided strategic guidance to improve response times and donor communication
- Enhanced the donor experience through targeted follow-ups, personalized communication, and efficient resolution of issues, leading to improved donor retention
- Directed the most challenging and high-impact fundraising channel, generating over ₹6 crores annually from 32,000+ sponsors
- Established and expanded a nationwide network of 8,990 volunteers and 1,430 salaried staff including Zonal Managers, State Coordinators, District Coordinators, and Fundraising Executives
- Developed a robust recruitment and training framework to build a high-performing team capable of engaging potential donors across the country
- Designed and implemented strategic micro-branding initiatives to enhance public engagement and attract new donors
- Personally conducted team-building exercises and motivation sessions across various regions, strengthening team cohesion and improving performance
- Led detailed performance reviews and introduced incentive structures to motivate and retain talent, resulting in higher engagement and increased fundraising outcomes
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
MBA - Human Resources
Madras University
Chennai01.2008
B.E. - Engineering
Bajrang Engineering College
Chennai01.2006
Skills
- Leadership Development
- Fundraising Strategy Development
- Program and Project Management
- Communication and Public Relations
- Industry Knowledge and Compliance
- Decision-making
- Strategic planning
- Relationship building
- Verbal and written communication
Websites
Accomplishments
- Successfully managed partnerships with leading agencies to drive large-scale donor acquisition and engagement.
- Streamlined fulfillment processes, enhancing efficiency and reducing processing errors.
- Established a high-performing face-to-face fundraising network generating over ₹6 crores annually.
- Recruited and managed over 10,000 fundraising team members across India.
- Negotiated and secured favorable contracts with third-party agencies, optimizing operational costs.
Skills
Expert in building and leading diverse teams, motivating performance, and driving strategic goals to meet and exceed fundraising targets., Skilled in designing and executing fundraising strategies, budget oversight, donor relations, and financial compliance to maximize revenue streams., Proficient in overseeing end-to-end campaign execution, donor fulfillment processes, and program impact assessment., Strong interpersonal skills to engage stakeholders, donors, and team members; adept at building long-term relationships and representing organizational values., In-depth understanding of NGO operations, donor engagement, legal frameworks, and ethical standards governing the non-profit sector.
Vivid reader
I am an voracious leader in the category of quantum physics , Biography , History Novels and Self Help
Timeline
Director – Fundraising Team
World Vision India
01.2015 - Current
Volunteer / Part-time – Donor and Sponsor Services
World Vision India
01.2010 - 01.2015
ATM Coordinator
Write Safeguard Pvt. Ltd.
01.2006 - 01.2015
MBA - Human Resources
Madras University
B.E. - Engineering
Bajrang Engineering College
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